Front Desk Welcome Center Representative

YMCA•City of Rome, NY

5d•Onsite

About The Position

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Center Representative at YMCA of the Greater Tri-Valley maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Center Representative responds to member and guest needs and promotes memberships and programs. Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Requirements

Previous customer service, sales or related experience.
Excellent interpersonal and problem-solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Basic knowledge of computers.
Must meet all Association-Wide training requirements in addition to those set forth by their Supervisor.
Must be able to pass a Nationwide Criminal and Sex Offender Registry Background Screening.
Must ensure that the physical and social environments for program delivery reflect the Y’s definition of character and values.

Nice To Haves

Communication & Influence
Engaging Community

Responsibilities

Responds to the individual needs of the other person.
Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Maintains cleanliness and organization of the lobby area.
Conducts interviews responsive to the needs of prospective members; sells memberships and programs.
Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
Is committed to maintaining a workplace free from all forms of harassment.
Adheres to policies related to boundaries with youth.
Attends required abuse risk management training.
Adheres to procedures related to managing high-risk activities and supervising youth.
Reports suspicious or inappropriate behaviors and policy violations.
Follows mandated abuse reporting requirements.
Ensures youth are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc.