Front Desk Jobs

About The Position

Requirements

• High school diploma or GED certificate
• 3 years of front office experience
• 1 year of managerial experience

Responsibilities

• Overseeing daily front desk operations to ensure efficient patient check-in/check-out, accurate data collection, and timely patient flow
• Monitoring front desk performance metrics, including wait times, scheduling accuracy, and patient satisfaction
• Coordinating front desk coverage across multiple locations, including float staff or cross-training when necessary
• Collaborating with clinical and administrative leadership to ensure smooth interdepartmental workflows
• Managing front desk supply inventory, including ordering and distribution of office materials, forms, and patient-facing materials
• Training staff on EMR systems, phone etiquette, and front office protocols to maintain consistency across sites
• Supporting implementation of new technology, software, or process changes that impact front desk operations
• Conducting regular front desk audits to ensure compliance with documentation, billing, and patient privacy standards
• Developing and implementing strategies to achieve organizational goals, aligning team efforts with the company’s goals
• Leading and inspiring the team, setting clear expectations, fostering a positive work environment, and ensuring high levels of employee engagement
• Allocating and managing resources effectively, including budget, personnel, and tools, to optimize productivity and efficiency
• Regularly assessing and analyzing team and individual performance, providing feedback, addressing issues, and making adjustments to meet goals
• Making informed decisions to solve complex problems, mitigate risks, and ensure the success of projects and operations
• Handling escalated issues from patients, providers and/or concerns from peer department managers

Benefits

• Collaborative and friendly work environment
• Full coverage for Employee PPO Medical insurance
• 401k and Profit-Sharing Program
• Paid Vacation, Floating Holidays, Regular Holidays, Sick Time
• Employee Discount Programs
• Internal Mobility