Front Desk Nights Full Time

Volunteers of America National Services (VOANS)•Toledo, OH

85d•Onsite

About The Position

This position is responsible for ensuring the safety and security of the building and its residents by following building policy and procedures. The Front Desk controls access to Chestnut Hill facility, maintains the daily facility schedule, and provides (24) hour protection of residents safety and security monitoring the facility and grounds.

Requirements

High School Degree or GED
Valid driver’s license and insurability under agency insurance policy.
Adult CPR and standard first aide certificates.
Pass background screening (drug, employment history and criminal)

Nice To Haves

Experience in answering the phone and taking messages
Possess strong written, verbal and interpersonal communication skills, organizational skills.
Work well in a team context.
Ability to appropriately handle confidential and sensitive information.
Having or showing an attendance record well above average.
Excellent customer service, multi-task and detail oriented, and the ability to follow direction and all procedures in front desk manual.
Knowledgeable of emergency evacuation procedures and crisis communication plan
Cultural sensitivity and willingness to work with people of diverse ethnic backgrounds, sexual orientations as well as people with HIV/AIDS.
Ability to communicate effectively both orally and in writing
Ability to remain calm and productive in crisis and confrontational situations.
Basic math and analytic skills
Understanding of homeless and disabled individuals and their specific needs.

Responsibilities

Represent Volunteers of America/National Housing Corporation professionally to clients and visitors through personal face to face interaction, phone calls, and digital media.
Answer incoming customer phones call and take appropriate action for each call.
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Committed to customer satisfaction and have the ability to make quick and accurate decisions.
Input data into the Company computer platform to keep each customer record updated.
Monitor traffic through lobby and ensure all guests check in and out, showing proper identification and following building rules.
Be alert at all times and log in any occurrences during shift
Follow all procedures in desk manual
Report any hazardous conditions or emergency situations to management follow safety precautions, and log in book.
Responsible for desk coverage until replacement arrives.
Attend all required meetings.
Must be able to communicate effectively with residents and staff members.
Assist clients with problems by listening providing feedback, and making referrals to appropriate in-house staff.
Promote the program grievance procedure as a preferred response to problems.
Strategize with co-workers on how to most effectively respond to clients
Provide backup assistance and support to staff when dealing with an emotionally charged situation.
Provides 24 hour continuous monitoring of facility and grounds which may include security rounds each shift.
Perform other duties as assigned