Front Desk Jobs

About The Position

Requirements

• Detail-oriented individual.
• Excellent customer service skills.
• Ability to communicate effectively with both staff and guests.
• Cash processing procedures.
• Computer skills.
• Self-starter
• Ability to look ahead on a schedule or event and catch potential problems before they happen
• Organization
• Customer Service experience
• Cash Handling experience
• Reliably commute or plan to relocate before starting work (Required)

Nice To Haves

• Open availability preferred

Responsibilities

• Connect with and check in with clients when they come into the facility
• Check upcoming daily schedules to ensure there are no conflicts or potential problems.
• Answer emails, Facebook messages, and voicemails
• Address client frustrations when necessary
• Inform staff daily of anything new added to the schedule and specifics on any accounts or appointments.
• Look through tasks on the checklist to ensure everything was thoroughly done during the previous shift.
• Monitor the back of the facility to ensure everyone has what they need, are where they need to be, and build relationships with clients.
• Ensure transitions between clients and areas go smoothly.
• Coordinate with coaches on planning events and details.
• Get information to marketing via Asana to make flyers.
• Enter the event onto Mindbody and send a specific coach a sign-up link.
• Follow up with registered participants to confirm the day, time, and equipment they should bring.
• Make sure any damages are repaired.
• Monitor all equipment to be sure it’s in good condition and where it needs to be
• Coordinate with coaches for any special requests.
• Ordering supplies when needed (Equipment, products, cleaning supplies…)

Benefits

• Employee discounts
• Dental and Vision Insurance