Front Desk Shift Leader
About The Position
The Front Desk Shift Lead provides essential leadership to the team of full-time and seasonal Front Desk staff at the Highland Center. Through coaching, training, and supporting staff on the morning and afternoon dayparts, the Shift Lead ensures an exceptional quality of experience for both guests and visitors to the lodge. As members of the Front Desk leadership team, the Shift Lead also plays a critical role in cash management, retail inventory management, the L.L.Bean Gear Library, AMC membership support, advanced reservations support, and more. Their voices are an important part of how we continuously improve operations as a team! This is an excellent opportunity for anyone looking to build their management skillset in a unique outdoor hospitality environment!
Requirements
- Passion for the AMC and the landscapes of the Northeast (including the White Mountains)
- A desire to lead others and to grow your management skill set
- The ability to coach others effectively with empathy and kindness
- Proven track record of exceptional customer service (in retail, food service, hospitality, or other)
- Experience recreating outdoors (this could include any outdoor activity, e.g. walking, hiking, birdwatching, paddling, trail running, skiing, climbing, etc.)
- Willingness to work weekends, holidays, mornings, and evenings
- Ability to work in an office setting, operate computers, and stand for 8+ hours a day
Nice To Haves
- First aid certifications (including WFA and CPR) desirable but not required
Responsibilities
- Sharing your passion for the AMC and the landscapes of the Northeast!
- Training, coaching, and supporting staff as the first level of Front Desk leadership
- Role-modeling exceptional guest service on the morning and afternoon dayparts
- Collaborating with the Front Desk leadership team to share feedback and continuously improve operations
- Providing high-quality information about outdoor recreation in the region, including hiking, snowshoeing, Nordic and downhill skiing, and more
- Helping oversee operational processes at the Front Desk, including cash management, retail inventory management, the L.L.Bean Gear Library, membership data entry, lost & found item tracking, and more
- Learning key management skills like feedback, team communication, staffing and scheduling, training resources, and more
- Participating in AMC Search & Rescue coordination, including capturing and relaying incident information
Benefits
- Health Plan: Generous employer contributions with optional vision and dental.
- Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability.
- Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.
- Retirement: Voluntary 403(b) with 4% matching employer contributions and a vesting schedule.
- Paid Time Off: Up to 3 weeks of paid earned time and up to 11 paid company holidays.
- 30% discount on AMC merchandise
- Free annual AMC membership
- 10 free nights at AMC locations
- Educational Assistance
- Pro deal discounts on apparel, gear, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
