Front Desk Agent
SHANER • Jacksonville Beach, FL36d • Onsite
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Front Desk Agent | Jacksonville Beach Springhill Suites
SHANER•Jacksonville Beach, FL
•Onsite
About The Position
Shaner Hotels has an exciting opportunity to join our team at our SpringHill Suites Jacksonville Beach Oceanfront! Located directly on the beautiful shores of Jacksonville Beach, this stunning 156-suite hotel offers guests an unforgettable oceanfront experience with breathtaking views, modern design, and exceptional hospitality. Situated next to the iconic Jacksonville Beach Fishing Pier, our custom-designed property blends coastal elegance with contemporary style. Guests can enjoy spacious all-suite accommodations, an oceanfront restaurant and bar, and thoughtfully designed spaces that capture the relaxed sophistication of Florida's Atlantic Coast. Start your journey with SpringHill Suites Jacksonville Beach Oceanfront and be part of something extraordinary!
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Responsibilities
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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