Cook Jobs

About The Position

Requirements

• A high school diploma or GED is required
• RASP certification is required
• Able to attend to multiple priorities simultaneously
• Legible handwriting
• Ability to add, subtract, multiply, or divide quickly and correctly
• Ability to talk to others to convey information effectively
• Willing to learn and be adaptable with attention to detail/observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene

Nice To Haves

• Six months of food service experience is preferred

Responsibilities

• Greet guests; seat them in the restaurant according to the rotation schedule
• Operate a cash register and properly settle checks
• Tabulate bills using calculators, cash registers, or optical price scanners
• Responsible for the proper settlement of all guest checks
• Receive payment by cash, credit cards, comps, or automatic debits
• Issue receipts, refunds, credits, or change due to guests
• Record tips from credit cards, automatic debits, and comp guests
• Keep the work area neat and clean
• Assist guests by providing information and resolving their complaints
• Balance the register at the end of the shift
• Build relationships with guests
• Demonstrate superior guest service skills by displaying outlined service behaviors
• Ensure service recovery activities
• Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures, and sustain enthusiasm from one interaction to the next
• Build relationships by greeting guests with a warm, friendly verbal greeting
• Maintain clean and orderly checkout areas and complete other general cleaning duties
• Assist in clearing, cleaning, and resetting tables
• Provide a warm farewell and thank the guest for visiting
• Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
• Able to work behind the serving line as a cook, as needed
• Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling, and storage of prepared food and leftovers as needed
• Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts, and charges to rooms
• Maintain knowledge of current menu items and pricing, how the items are prepared, and what accompanies each meal
• Responsible for taking guests' food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system
• Assure timely delivery of comp requests from VIP Services and other casino departments
• Responsible for keeping accurate log entries for all call-down orders, special requests, and hotel guest charge records
• Verify guest room numbers and estimated time of arrival for delivery of amenities
• Dispatch and track service person availability for orders and assign deliveries, as well as tray pick
• Notify management of any guest complaints, alleged discrepancies, and/or problems involving Room Service
• Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc., to ensure proper storage and maintenance
• Ensure that all food and beverage products served meet the established specifications and standards
• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
• Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements
• Address service breakdowns and follow up to ensure guest satisfaction
• Resolve all guest complaints and relay to the manager
• Ensure that adequate supply levels are maintained
• Assist with department reporting and data analysis as required
• Responsible for the development and maintenance of department procedures and guidelines
• Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction
• Prepare schedules and station breakdowns
• Conduct pre-shift meetings to communicate important information
• Conduct end-of-shift banking functions
• Assist the cashier with voids and overrides
• Work with Finance and IT teams to ensure that all revenue is captured and reported in an accurate and relevant manner
• Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude
• Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
• Prepare prep lists
• Serve as a communication liaison to subordinates and the Restaurant Manager
• Responsible for the timely delivery of comp requests from VIP services and other casino departments
• Responsible for the complete set-up and operation of each scheduled shift
• Complete the shift logs in a timely and accurate manner
• Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards
• Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy
• Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale
• Enforce all appearance and uniform guidelines
• Monitor bartenders and other Team Members with cash to ensure proper cash handling procedures
• Conduct a physical inventory of barware and requisition replacement items as needed
• Ensure all Team Members are following the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Monitor asset control of liquor bottles, draft, and bottled beer and wine
• Other duties as assigned
• Supervision of all pool activities to include staffing, scheduling, ordering, & events
• Meet & greet pool guests to offer a high level of professional service
• Plan and execute pool & beverage events
• Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
• Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties