Concierge Jobs

About The Position

Requirements

• Bachelor’s degree in a relevant discipline (or equivalent practical experience).
• Proven track record of delivering complex programs with measurable outcomes (e.g., cost, schedule, quality, and customer satisfaction) in a client-facing environment.
• Two or more years of people leadership experience, including coaching and performance management.
• Executive presence and strong written and verbal communication skills, including the ability to synthesize complex topics and drive decisions with senior stakeholders.
• Experience managing large-scale programs with budget ownership, forecasting rigor, and regular performance reporting to leadership.
• Strong analytical skills and the ability to translate data into actionable insights; proficiency with reporting tools (e.g., Excel, Workday reporting, and Microsoft 365).
• Demonstrated ability to lead through ambiguity using structured problem-solving, sound judgment, and bias for action.

Nice To Haves

• Project/program management certification (e.g., PMP) or equivalent formal training is preferred.
• Experience with contract administration, vendor management, and client-facing agreements is preferred.
• Experience in energy efficiency, utilities, or comparable service-based programs is preferred.

Responsibilities

• Own one or more complex client programs end-to-end, with accountability for scope, schedule, cost, quality, and performance outcomes.
• Act as the senior client point of contact, leading governance forums and executive readouts, managing escalations, and influencing priorities and decisions.
• Drive alignment across cross-functional partners (e.g., operations, finance, marketing, legal, analytics, and administration) to deliver against program commitments and remove delivery blockers.
• Lead and develop high-performing teams through clear goals, coaching, accountability, and a culture of operational excellence.
• Own program financial performance, including budgeting, forecasting, labor planning, and cost controls; identify variances early and drive corrective actions.
• Manage contract execution and compliance, ensuring on-time delivery, accurate documentation, and a consistently high-quality client experience.
• Partner with internal stakeholders to negotiate and implement amendments, scope changes, and contract modifications, clearly communicating impacts to timeline, cost, and risk.
• Define, monitor, and report KPIs (operational, financial, and client satisfaction), using data to surface insights, manage risks, and drive performance improvements.
• Anticipate and resolve program challenges by evaluating trade-offs, aligning stakeholders, and implementing scalable, sustainable solutions.
• Establish and continuously improve program governance (milestones, operating cadence, and decision forums) to ensure alignment with goals, client requirements, and delivery standards.

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career