Concierge Jobs

About The Position

Requirements

• 2+ years of experience in customer service or client relations, preferably in a legal setting.
• Strong organizational abilities and attention to detail.
• Proficiency in email management systems.
• Familiarity with legal terminology and a basic understanding of law firm operations

Nice To Haves

• Previous experience in a law firm or legal department is a plus.
• Knowledge of legal practice areas and service delivery processes.

Responsibilities

• Monitor and manage the central concierge email inbox, acknowledging receipt of client inquiries within established response times.
• Assess and route client questions to the appropriate legal departments based on subject matter expertise.
• Track all communications to ensure timely responses from the respective departments.
• Follow up with internal teams to maintain service standards and response times.
• Maintain detailed records of all client interactions.
• Identify patterns in client inquiries to improve service delivery.
• Coordinate with department heads to ensure proper handling of urgent matters.
• Serve as the company receptionist, managing front-desk responsibilities such as handling all incoming phone calls.
• Provide comprehensive administrative support to attorneys and legal staff across multiple departments.
• Assist with department projects, client intake processes, and case file organization.
• Manage office supplies and coordinate with vendors.
• Handle general office administrative tasks and special projects as assigned and provide backup support for other administrative staff members.

Benefits

• Competitive salary and benefits package.
• Professional development opportunities.
• A collaborative work environment.
• The opportunity to shape and improve client service processes.
• Cross-training opportunities across multiple departments.