Clinic Assistant Jobs

About The Position

Requirements

• High School Diploma or equivalent
• 1-3 years of customer service, reception, or business experience
• Good decision-making, communication and organizational skills
• Ability to perform multiple tasks independently in a busy, ever-changing environment
• Basic computer skills: Microsoft Word, Excel, Outlook.
• Familiar with Patient Information Database (Cerner)

Nice To Haves

• Post-secondary education in a related field
• Knowledge of medical terminology
• Previous scheduling experience in a clinic setting

Responsibilities

• Maintains professional etiquette when scheduling appointments for both incoming telephone calls and patients in person, following the set procedures according the specific department policies and/or physician templates.
• Determine next available appointment based on availability of providers and reschedule existing appointments based on provider changes or from patient cancellations.
• Completing work queues in scheduling system for specialty clinics.
• Receives and logs patient messages into Power Chart office for nursing staff in a timely manner.
• Collect all necessary information from patient to ensure triaging staff receive accurate information.
• Return calls to patients based on return messages from nursing staff.
• Active in daily assessment of work to support Specialty Clinic CSI quality improvement work and processes.
• Performs other duties as assigned, including but not limited to faxing, filing, copying, and covering other staff breaks and lunches.

Benefits

• Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives
• Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
• Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
• Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being
• Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth
• Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers