Certified Pharmacy Technician Jobs

About The Position

Requirements

• High School diploma or G.E.D. required.
• Active and unrestricted Pharmacy Technician license with the Board of Pharmacy in the respective state of application.
• Active and unrestricted National Certification verified by PTCB or ExCPT.
• 2+ years of direct pharmacy experience required.
• Excellent verbal and written English communication skills.
• Ability to communicate professionally over the phone.
• Excellent interpersonal skills to provide superb, personalized customer service.
• Ability to explain required information to customers in a comprehensible manner.
• Organized, strong attention to detail.
• Ability to self-direct through multitasking and prioritizing.
• Dependable, empathetic, focused on quality service, goal-oriented.
• Cultural sensitivity, understanding, and comfort with a wide range of social, racial, and ethnic populations.
• Must practice discretion and confidentiality.
• Ability to understand, explain, and actively promote the clients' objectives.
• Flexibility to adapt to changes in departmental needs.
• High proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities.
• Ability to extract necessary information.

Nice To Haves

• Higher level education preferred.
• Knowledge of outpatient pharmacy operations.
• Knowledge of prescription insurance benefits, copay assistance programs.
• Experience interacting with other healthcare professionals, MDs, RNs, RPhs, social work.
• Knowledge of transplants, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies.
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served.
• Knowledge of prior authorization request process to third party payors.
• Familiarity with 340B drug program and ACO hospital models.
• Knowledge of EPIC, Salesforce, Liberty, or other pharmacy and/or EMR systems.

Responsibilities

• Focus on sales/customer service with the goal of expanding patient account base by enrolling and retaining specialty pharmacy services.
• Achieve set goals for enrolling patients into the Clearway Health Specialty Pharmacy program, measured through sales and reporting platforms.
• Perform enrollment functions, including following up on leads for new business and generating leads through provider relationships or direct customer service engagements.
• Build relationships with patients by offering friendly, courteous, and efficient service, encouraging them to use Clearway Health services.
• Work closely with patients, providing medication adherence support through various tools and applications.
• Provide outbound therapy/medication adherence check-ups by processing refills to eliminate any gaps.
• Build and maintain relationships with providers, care teams, and ancillary support to ensure continuity of sales and enrollment functions.
• Develop and nurture trusting relationships to deliver the highest level of care for complex patients.
• Maintain and support pharmacy interdepartmental relationships and management, ensuring smooth transition of patient care from clinic to pharmacy.
• Create and develop strategic partnerships with various healthcare professionals, providing necessary information and support for successful patient care transitions.
• Navigate the patient Electronic Medical Record (EMR) to answer questions and provide documentation for specialty pharmacy prior authorizations.
• Maintain effective communication with various healthcare professionals (doctors, nurses, clinical pharmacists, practice managers) in person, over the phone, and via written transmissions.
• Resolve high-level patient care issues, knowing when to involve managers or clinicians.
• Manage workload independently and consistently meet established goals in a fast-paced environment.
• Train and support new hires, helping them understand and meet expectations for day-to-day operations.

Benefits

• Wide range of benefits, perks and wellness programs.
• Continuous learning opportunities.
• Holiday pay eligibility.
• Eligibility to participate in the company’s bonus program.
• Comprehensive and rewarding benefits package.
• Competitive base salary.
• Performance-based incentives.