Case Manager Jobs

About The Position

Requirements

• Strong clinical skills
• Must be detail oriented
• Able to work under pressure and meet deadlines as well as be flexible and dependable
• Strong interpersonal, organizational and analytical skills
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Principles and processes for providing client services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction
• Human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders
• Exceptional customer/client service with the ability to resolve service issues
• Exceptional business acumen
• In-depth knowledge of Joint Commission and DHS standards
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Ability to handle multiple priorities with a sense of urgency
• Excellent interpersonal communication (verbal and written) and presentation skills
• Motivating, developing, and directing people as they work
• Being aware of others' reactions, understanding why they react as they do, and adjusting one's own actions in relation to others
• Bringing others together and trying to reconcile differences
• Listen to and understand information and ideas presented through verbal and written words and sentences.
• Communicate information and ideas verbally and in writing so others will understand
• Apply general rules to specific problems to produce answers that make sense
• Combine pieces of information to form general rules or conclusions; including finding a relationship among seemingly unrelated events
• Identify/recognize when something is wrong or is likely to go wrong and know who to involve for resolution
• Generate various ideas about a given topic
• Knowledge of and experience with case management, is required.
• Experience with substance abuse, mental health, health, housing, and community support services is required.

Nice To Haves

• Experience with developing rapport with substance-abusing populations and referral and support systems is strongly preferred.
• Experience managing patient services and computerized and manual records, is strongly preferred.
• Experience complying with internal, local, state and federal requirements and regulations is strongly preferred.

Responsibilities

• Perform patient screening, intake, orientation, and assessment
• Develop or refine an individualized service plan based on assessment and other collateral data; make referrals for services as identified in plans; provide or arrange for patient transportation; and follow up on referrals during residency and for at least 30 days after discharge
• Provide at least three individual case management sessions per patient per week; review individualized service plan, update as needed, and document the review in the patient's record
• Assist patients in developing motivation for recovery and engaging in recovery activities appropriate for the early stages of behavior change
• Document appropriately within client Medical Record
• Assist patients in identifying and linking to appropriate resources for immediate needs and for the next levels of continuing care, safe and sober housing, and other recovery supports; assist patients with interviews and visits to prospective programs and providers; provide or arrange transportation to interviews.
• Conduct psychoeducational and motivation enhancement groups
• Attend staff meetings, case conferences and required training to coordinate with the program team and ensure quality of care and continuity in accordance with clinical policy
• Maintain working relationship with agencies, community resources, and families to coordinate services for patient care; provide information on substance abuse treatment resources and services; make necessary referrals; facilitate follow-up to ensure appropriate services have been delivered; and maintain aftercare follow-up system
• Establish and maintain patient files in accordance with internal, local, state and federal requirements and enter data in computerized and manual admission and discharge systems
• Conduct toxicology screens as needed
• Other duties as assigned