Case Manager Jobs

About The Position

Requirements

• High School Diploma or GED equivalent.
• AA Degree; at least five years related experience and/or training; or equivalent combination of education and experience.
• Must be familiar with the social services aspect of The Salvation Army.
• Ability to respond in a professional manner to inquiries or complaints from clients, regulatory agencies, or members of the business community.
• Excellent organizational skills, attention to detail and ability to track and present very accurate information
• Must have good English written and verbal skills.
• Must be able to communicate effectively with staff and clients.
• Must have ability to empathize, communicate and work with a variety of people from diverse backgrounds.
• Ability to maintain confidentiality of sensitive materials and information.
• Ability to work independently and without daily immediate supervision.
• Knowledge and experience with Word and Excel 2003 or 2007.
• Ability to drive a Salvation Army vehicle.
• Must be at least 21 years of age.
• Complete The Salvation Army’s Decision Driving course training.

Nice To Haves

• Bi-lingual preferred (Spanish-other languages a plus).
• Knowledge and experience with Homeless Management Information System (HMIS) highly desirable.

Responsibilities

• Supervises all Case Managers at the Emergency Shelter.
• Assigns and supervises daily work tasks to case managers.
• Supervises the provision of case management and housing services to shelter clients.
• Manages logs, reports, and client files of shelter clients.
• Manages quality and quantity of client case management appointments.
• Responsible for reviewing client’s information, inputting and creating HMIS reports for all shelter contracts.
• Manages records and prepares monthly reports with the Social Services Administrative Assistant.
• Develops and maintains a community referral list for the Emergency Shelter including community resources, organizations, agencies and the continuum of care as needed.
• Lead the coordination with TSA Case Managers, and Sacramento Step Forward (SFF) Navigators to ensure all clients have a V-SPDAT and are “Document Ready”.
• Establishes and maintains a housing referral system for clients, including landlords, rental agencies, management companies, local and regional housing authorities.
• Ensures that Case Managers meet with clients at least twice a month, depending on contract requirements.
• Ensures the implementation of case management standards as required by all funding sources including: Sacramento Housing and Redevelopment Agency (SHRA), Department of Human Assistance (DHA), and Veteran’s Administration (VA).
• Advises client individually, or in other small groups regarding plans for meeting needs, and aids client to mobilize inner capacities and environmental resources to improve social functioning.
• Helps client to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and client's part in creating them.
• Refers clients to community resources and other organizations.
• Drives customer clients to appointments, events, and workshops.
• Compiles records and prepares reports. Creates and maintains client files.
• Accesses and records client and community resource information.
• Develops and conduct periodic workshops and/or one-on-one session for clients and potential clients on housing and related issues.
• Develops and strengthens collaborative relationships with housing specialists, supervisor and case managers.
• Ensures that Case Managers maintain accurate and confidential case records on each client served.
• Tracks and reviews HMIS and Bridges client data.
• Attends trainings as required by The Salvation Army.
• Completes and submits reports and paperwork in a timely fashion as designated by the Supervisor. Meets deadlines and department productivity demands.
• Acts as role model within and outside the agency.
• Maintains a positive respectful attitude.