Associate Director Jobs

About The Position

Requirements

• Bachelor’s degree.
• At least 8 years of service-related experience in project or operations management, customer service, or training.
• Extensive knowledge of HUB operations, including nursing, reimbursement, and PAP experience.
• Direct experience supporting and liaising between client-facing teams and technology and operational delivery teams.
• Power-user Salesforce CRM experience and ability to assist end users with UAT and hypercare.
• Salesforce reporting experience, including the ability to build dashboards and operational reports as required.
• Data mapping and migration experience.
• Experience working with offshore and nearshore MSPs and contractors.
• Extensive understanding of operational workflows and CRM to support program builds and enhancements and identify process-improvement opportunities.
• Expertise in sales and training presentations for audiences of varying sizes, including intimate groups and online presentations.
• Ability to work across multiple operations groups, such as Training, TC Script, Business Solutions, Telecom, Data Analytics/Reporting, and IT.
• Advanced proficiency with MS Excel, Visio, and PowerPoint.
• Regularly talk or hear; frequently sit for long periods, use hands to type, handle, or feel, and reach with hands and arms.
• Preferred typing speed of at least 35 words per minute with 97% accuracy.

Nice To Haves

• Flexibility to travel as needed.

Responsibilities

• Research, analyze, and recommend improvements to business and system processes to improve organizational performance.
• Study operational and performance data to identify trends and opportunities for improvement.
• Develop project plans, communicate changes, and provide training to impacted business units as needed.
• Serve as a consultant to clients and D&I on program design, ensuring alignment with technical workflows, process standards, and system capabilities or challenges.
• Understand customer needs and system capabilities or challenges, and offer effective solutions within platform standards.
• Support Program Ops and BA in capturing and translating functional and technical workflows into CLS, including seamless integrations and data migration activities.
• Identify, document, and prioritize business, process, and data requirements.
• Support Patient Programs services design and CRM documentation of the end-to-end Patient Journey for client discovery sessions as required.
• Ensure program designs, business rules, and process flows align with technical workflows, process standards, and system capabilities.
• Support data migration, data mapping, and integrations.
• Provide subject matter expertise for CLS operational reporting and dashboard setup.
• Assist with technical workflow creation, system integration, data validations, and user acceptance testing as required.
• Support the Design & Implementation Team and Client Services with CLS solutions from design through hypercare.
• Provide sales support for CRM demonstrations and RFPs.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Telehealth and Employee Assistance Program services.
• Company match on Health Savings Account contributions.
• Free basic life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and maximum of $300,000.
• Company-paid short-term disability coverage, with the option to purchase long-term disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed and immediate vesting.
• Paid Time Off and sick leave.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement and personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• An inclusive workplace and mission-driven culture.