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Applied AI Engineer - Document Intelligence

Fortegra•Woodbridge Township, NJ
•$140,000 - $170,000•Onsite

About The Position

Fortegra is hiring an engineer to build and improve production AI systems for commercial insurance document intelligence. The software processes emails, scanned PDFs, policy packets, loss runs, and spreadsheets with inconsistent layouts. It identifies incoming materials, extracts and reconciles relevant facts, retains links to source material, and presents results for review and action. Current applications include underwriting submission triage and audits of issued policy packets. The engineer will work closely with the technical lead for applied AI on architecture, data representation, and model choices. The role takes bounded features from a business question or production failure through planning, implementation, evaluation, and production readiness. Scope and ownership grow as the engineer learns the system and domain and demonstrates sound judgment. The work includes document parsing and OCR, classification and routing, structured extraction, normalization and reconciliation, source grounding, retrieval and summarization, and deterministic logic. The engineer will inspect documents, traces, and model behavior; maintain representative evaluation sets; classify failures; select changes based on evidence; and requalify results. Outputs are expected to be complete, support material claims with source evidence, and reconcile related values. The engineer will collaborate with underwriters, auditors, claims professionals, and other specialists to clarify definitions, exceptions, source authority, and acceptance criteria, translating decisions into schemas, examples, validation rules, and product behavior. They will compare models, OCR and parsing tools, managed services, and internal implementations using representative documents, assessing quality, cost, latency, reproducibility, failure modes, and operational overhead. Day-to-day work is production engineering in a Python and Azure Functions codebase, including feature development, debugging, code review, testing, observability, and service operations. Early priorities include improving an existing capability through evaluation and requalification, shipping a bounded document-intelligence feature, and completing a model, parser, or service comparison with supporting tests, artifacts, and handoff. The role emphasizes dependable production outputs and real failure analysis; model-training research and notebook-based analytics are outside its day-to-day scope.

Requirements

  • Experience building and shipping Python services or product features in production.
  • Ability to reason about testing, observability, reliability, security, cost, and latency.
  • Understanding of common LLM failure modes and how context, data quality, evaluation design, and model or API choices affect results.
  • Hands-on experience with structured outputs, tool calling, context design, or retrieval.
  • Ability to use source artifacts, traces, ground truth, evaluation sets, structured error analysis, tests, and production evidence to diagnose failures and determine whether changes helped.
  • Ability to shape underspecified work with domain experts, learn field meanings and rules, make progress, and identify decisions requiring broader input.
  • Practical judgment in choosing among deterministic code, schemas, rules, search, product changes, and LLMs.
  • Ability to delegate implementation to coding agents with suitable context and verification, set an appropriate level of autonomy, and review, test, and correct their work.
  • Authorization to work for any employer in the United States; Fortegra cannot sponsor or assume sponsorship of employment visas now or in the future.

Nice To Haves

  • Experience with document processing, OCR, information extraction, retrieval, or search.
  • Experience in insurance or another regulated, document-intensive domain.
  • Experience with Azure, serverless systems, or distributed processing.
  • Experience with evidence, provenance, citation, or human-review systems.
  • Experience with Claude Code, OpenAI Codex, Cursor, or similar coding-agent tools; experience with Fortegra's exact tools is optional.

Responsibilities

  • Build applied-AI product features across document parsing and OCR, classification and routing, structured extraction, normalization and reconciliation, source grounding, retrieval and summarization, and deterministic logic.
  • Inspect real documents, traces, and model behavior; maintain representative evaluation sets; classify failures; choose changes based on evidence; and requalify results.
  • Ensure outputs are complete, support material claims with source evidence, and reconcile related values.
  • Work with underwriters, auditors, claims professionals, and other specialists to clarify definitions, exceptions, source authority, and acceptance criteria.
  • Translate domain decisions into schemas, examples, validation rules, and product behavior.
  • Compare models, OCR and parsing tools, managed services, and internal implementations on representative documents; recommend approaches based on quality, cost, latency, reproducibility, failure modes, and operational overhead.
  • Build production features, debug system behavior, review code, improve tests and observability, and operate services in a Python and Azure Functions codebase.
  • Take bounded features from business questions or production failures through planning, implementation, evaluation, and production readiness.
  • Improve an existing capability through evaluation and requalification, ship a bounded document-intelligence feature, and complete a technical comparison with tests, artifacts, and handoff.
  • Use deterministic code for stable rules and LLMs for variable interpretation, supporting release decisions with tests, evaluations, and production evidence.
  • Work effectively with coding agents by providing context and verification, setting appropriate autonomy, and retaining responsibility for architecture, review, testing, and merged work.
  • Investigate failures across documents, prompts, model behavior, application logic, and product expectations, and preserve concise plans, findings, and handoffs.

Benefits

  • Full benefit package including medical, dental, life, and vision coverage, company-paid short- and long-term disability, 401(k), tuition assistance, and more.

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