Collections Adjustment Counselor I
Members 1st Federal Credit Union • Enola, PA20d
Adjustment Counselor Jobs
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Collections Adjustment Counselor I
Members 1st Federal Credit Union•Enola, PA
About The Position
The Adjustment Counselor I collects on assigned delinquent accounts to minimize losses to the credit union and assist members in meeting their financial obligations. This entry-level role manages costs related to assigned delinquent accounts and collects delinquent loans, credit cards, and negative checking balances. The work calls for creativity, data analysis, and problem-solving to resolve collection issues. With moderate supervision, the counselor determines account collectability; communicates with members by phone or other inbound and outbound channels to collect debts; keeps accurate, thorough collection records; and follows up on payment arrangements. The counselor recommends repossessions, collateral sales, and charge-offs to management; maintains delinquent loan files; works cooperatively with the team; makes account adjustments; suggests loan rewrites and extensions when needed; and follows credit union and departmental policies and procedures. The position also supports the department with other assignments as requested.
Requirements
- 0–1 years of related experience.
- General and business knowledge equivalent to a high school diploma.
- Excellent communication, interpersonal, and persuasion skills.
- Advanced analytical and problem-solving skills.
- Attention to detail and accuracy.
- Thorough knowledge of credit union products, services, policies, and procedures.
- In-depth working knowledge of collection regulatory requirements and laws.
- Familiarity with PCs and applicable software.
- Ability to make decisions by choosing from options outlined in established procedures.
- Ability to communicate effectively in English, orally and in writing.
- Ability to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
- Ability to sit for extended time periods.
- Sufficient manual skill to operate a PC keyboard and other standard office equipment.
- Ability to travel, including occasional overnight travel.
- Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects.
- A valid driver's license is not required.
Responsibilities
- Collect on assigned delinquent accounts to minimize credit union losses and help members meet financial obligations.
- Manage costs related to assigned delinquent accounts and collect delinquent loans, credit cards, and negative checking balances.
- Determine the collectability of assigned accounts.
- Conduct inbound and outbound communications with members in an attempt to collect debt.
- Maintain accurate and thorough collection records and follow up with members about payment arrangements.
- Recommend repossessions, collateral sales, and charge-offs to management.
- Maintain delinquent loan files.
- Work cooperatively with team members and assist the department with other assignments as requested.
- Perform account adjustments and suggest loan rewrites and extensions when needed.
- Follow credit union and departmental policies and procedures.
Benefits
- Competitive pay
- Fantastic healthcare
- Paid benefits
- Opportunities for professional advancement
- Work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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Frequently Asked Questions
Common questions about Adjustment Counselor careers and jobs.
Based on current job postings on Teal, the average Adjustment Counselor salary in the US is approximately $126,000 per year, with a typical range of $58,000 to $437,000.
