Collections Adjustment Counselor I

Members 1st Federal Credit Union•Enola, PA

About The Position

The Adjustment Counselor I collects on assigned delinquent accounts to minimize losses to the credit union and assist members in meeting their financial obligations. This entry-level role manages costs related to assigned delinquent accounts and collects delinquent loans, credit cards, and negative checking balances. The work calls for creativity, data analysis, and problem-solving to resolve collection issues. With moderate supervision, the counselor determines account collectability; communicates with members by phone or other inbound and outbound channels to collect debts; keeps accurate, thorough collection records; and follows up on payment arrangements. The counselor recommends repossessions, collateral sales, and charge-offs to management; maintains delinquent loan files; works cooperatively with the team; makes account adjustments; suggests loan rewrites and extensions when needed; and follows credit union and departmental policies and procedures. The position also supports the department with other assignments as requested.

Requirements

0–1 years of related experience.
General and business knowledge equivalent to a high school diploma.
Excellent communication, interpersonal, and persuasion skills.
Advanced analytical and problem-solving skills.
Attention to detail and accuracy.
Thorough knowledge of credit union products, services, policies, and procedures.
In-depth working knowledge of collection regulatory requirements and laws.
Familiarity with PCs and applicable software.
Ability to make decisions by choosing from options outlined in established procedures.
Ability to communicate effectively in English, orally and in writing.
Ability to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
Ability to sit for extended time periods.
Sufficient manual skill to operate a PC keyboard and other standard office equipment.
Ability to travel, including occasional overnight travel.
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects.
A valid driver's license is not required.

Responsibilities

Collect on assigned delinquent accounts to minimize credit union losses and help members meet financial obligations.
Manage costs related to assigned delinquent accounts and collect delinquent loans, credit cards, and negative checking balances.
Determine the collectability of assigned accounts.
Conduct inbound and outbound communications with members in an attempt to collect debt.
Maintain accurate and thorough collection records and follow up with members about payment arrangements.
Recommend repossessions, collateral sales, and charge-offs to management.
Maintain delinquent loan files.
Work cooperatively with team members and assist the department with other assignments as requested.
Perform account adjustments and suggest loan rewrites and extensions when needed.
Follow credit union and departmental policies and procedures.