Collections Representative I

Canon Financial Services•Burlington, NJ

6d•$18 - $27•Hybrid

About The Position

Canon Financial Services, Inc. (CFS) located in Burlington, NJ is currently seeking a Collections Representative I (Representative, Collections I). This individual will handle both 1-30 day past due customers as well as 31+ day accounts. This position is full time and offers a hybrid work schedule requiring you to be in the office Wednesday and Thursday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Requirements

1 year of Collections/Customer Service experience
High school diploma or equivalent is required
Strong verbal and written communication skills
Intermediate knowledge level of Microsoft Office products
Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met
Proven analytical problem solving skills and basic math skills required
Ability to multitask and excel in a fast paced environment
Strong ability to prioritize, with excellent time management skills
Successful utilization of systems: SalesForce, Unified Desktop, Leasewave

Nice To Haves

additional vocational training or coursework in a related field is a plus

Responsibilities

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
Responsible for monitoring and maintaining assigned accounts
Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
Resolve customer delinquency to ensure resolution prior to 90 days
Accountable for reducing delinquency for assigned accounts
Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
Has skip tracing/account reconciliation knowledge
Update core systems with case management while updating and maintaining both the contact and virtual account database
Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image
Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time
Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers
Successfully completes other projects as assigned by management
Ability to manage customers with multiple schedules