Collections Representative I

Grainger Businesses•Panama City, FL

4d•Hybrid

About The Position

The Collections Representative provides a high level of customer service while effectively managing the company’s receivables. The role identifies reasons for delinquent account status, monitors overdue balances, and follows up with customers to resolve payment barriers. It works with Credit, Sales, Branch partners, A/R specialists, customers, and Credit Managers to address collection issues, document disputes, reconcile checks, and provide information relevant to payment terms and DSO.

Requirements

Excellent negotiation and decision-making skills.
Ability to identify and solve problems, understand priorities, focus on activities that drive results, and meet assigned deadlines.
Computer proficiency with MS Outlook, MS Word, MS Teams, and MS Excel, including maintaining spreadsheets.

Nice To Haves

Bachelor’s degree in Accounting, Finance, Business, or a related quantitative discipline.
At least 1 year of experience working in Collections.
3–5 years of experience in finance, collections, accounting, or process resolution.

Responsibilities

Demonstrate problem solving and curiosity when working with customers and colleagues.
Use professional collection skills and techniques to identify reasons for customer delinquency.
Analyze and monitor delinquent account balances, maintaining effective overdue control and follow-up for late, overdue, potentially overdue, or potentially written-off accounts.
Work with Credit, Sales, and Branch partners to resolve collection issues and payment barriers requiring special attention.
Provide customers with documentation on disputed accounts.
Maintain accurate, detailed customer contact notes using established, repeatable processes.
Work with A/R specialists and customers to resolve situations that cause unreconciled checks.
Recommend accounts for approval of compromise settlements, partial payments, time extensions, and fraud detection.
Recommend accounts for third-party collection through outside agencies or legal placement.
Partner with Sales personnel to remove payment barriers.
Provide Credit Managers with customer information to help evaluate payment terms or DSO.
Perform other tasks as assigned.