Collections Representative I

Canon Careers•Burlington, NJ

4d•Hybrid

About The Position

Canon Financial Services, Inc. is seeking a Collections Representative I to manage customers with accounts that are 1–30 days past due and accounts that are 31 or more days past due. The role is based in Burlington, New Jersey, and follows a hybrid schedule: in the office on Wednesdays and Thursdays, with the option to work from home on the remaining weekdays. Business needs may require additional office attendance, and schedules or reporting requirements may change. The representative provides customer-focused service while managing assigned accounts, resolving delinquency and disputes, and maintaining accurate account and case information.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Intermediate knowledge of Microsoft Office products.
Ability to work successfully within a team and across departments to meet service levels and group and individual metrics.
Proven analytical problem-solving skills and basic math skills.
Ability to multitask and perform in a fast-paced environment.
Strong prioritization and time-management skills.
Ability to use Salesforce, Unified Desktop, and Leasewave successfully.

Nice To Haves

One year of collections or customer service experience is preferred.
Additional vocational training or coursework in a related field is a plus.

Responsibilities

Provide customer service regarding collection issues; process customer refunds and credit memos; review and process account adjustments; and resolve client discrepancies and short payments.
Monitor and maintain assigned accounts, including customer calls, small-balance write-offs, customer reconciliations, and account adjustments.
Build and maintain working relationships with customers, dealers, other Canon entities, and associates.
Follow through on issues promptly and accurately, escalate cases when necessary, and resolve customer delinquency before accounts reach 90 days past due.
Reduce delinquency for assigned accounts.
Resolve disputes involving insurance, asset usage, sales tax, equipment, property tax, and monetary adjustments in a timely manner.
Use skip-tracing and account-reconciliation knowledge.
Update core systems with case-management information and maintain contact and virtual-account databases.
Provide professional, courteous, responsive, and accurate customer service consistent with the Canon brand image.
Handle customer transactions efficiently while maintaining customer focus and collaborating and communicating in real time.
Make timely, sound, fact-based decisions to provide an excellent customer service experience.
Manage customers with multiple schedules.
Complete other projects as assigned by management.