Accounting Manager Jobs

About The Position

Requirements

• High school diploma or equivalent required
• Minimum 2+ years of customer service experience
• Excellent attention to detail and organizational skills
• Strong verbal and written communication
• Ability to work effectively in a fast-paced, high-volume environment
• Comfort with handling financial data and resolving customer inquiries

Nice To Haves

• Billing or insurance industry experience preferred, but not required

Responsibilities

• Mail & Payment Processing
• Open, sort, and process incoming billing mail.
• Scan and post checks using the check scanning system.
• Reconcile daily payment activity including credit cards, ACH, and mailed checks.
• Customer Service
• Answer incoming calls via the Billing Queue with professionalism and confidence.
• Provide support to policyholders, mortgage companies, agents, and staff on billing-related inquiries.
• Billing Account Management
• Process payments, billing plan changes, returned payments (e.g., NSF), and refund checks.
• Reset insured portal passwords and handle general account updates.
• Issue and void premium refund checks due to cancellations, overpayments, or endorsements.
• Maintain detailed documentation and notes in the policy system.
• Policy Support & Workflow Management
• Handle service requests including cancellations, reinstatements, and miscellaneous workflow items.
• Assist with special projects and additional responsibilities assigned by leadership.
• Compliance & Ethics
• Maintain confidentiality and handle sensitive financial data appropriately.
• Follow company ethics policy regarding gifts: report any gift or payment exceeding $50 annually from any person or organization doing business with Farmers of Salem to the President.