Zingerman's Training Event Support Staff

Zingerman's • Ann Arbor, MI

3d • Onsite

About The Position

Part-time, hourly position to support ZingTrain events; irregular schedule; usually 2-3 shifts |10-15 hours/week starting September 1st. Scheduled shifts are typically around a 7 am start with some afternoon-early evening shifts. Fewer events and hours are scheduled in January, July, August, and December. This role brings a great customer experience to customers and co-workers by providing logistical support for ZingTrain training events held at ZingTrain; prepares the building for guests’ arrival, facilitates food service during the event, cleans and closes up the building after an event is over. Acts as a ZingTrain host when guests are in the building, actively seeking opportunities to engage with guests and go the Extra Mile.

Requirements

• Ability to regularly lift up to 20 pounds - required
• Ability to stand, lift and bend for the duration of a 6-8 hour shift - required
• Able to print (or learn to print) nametags and labels using the Zingerman’s hand-lettering font (Muno Bold)
• Exceptional customer service skills
• Track record of detailed follow-through
• Ability to communicate effectively both verbally and in writing
• Willingness to ask for help and/or clarification of expectations
• Operate copy machine and tablet
• High level of personal energy
• Trustworthy, on-time, reliable and enthusiastic
• Enjoys interacting with people and helping them enjoy good food
• Able to operate in front of clients early in the morning, and after a long day, with a smile
• Organized and detail-oriented
• Stays calm under pressure
• Quick learner who can work independently and also as a team-member
• Prefers to work within a structure/plan but able to make on-the-spot changes as needed/directed
• Believes that fun is an important part of the work experience

Nice To Haves

• Restaurant/catering experience
• Experience and comfort with a variety of software applications (GoogleDocs and Hubspot)

Responsibilities

• Brings a great customer experience to customers and co-workers by providing logistical support for ZingTrain training events held at ZingTrain
• Prepares the building for guests’ arrival
• Facilitates food service during the event
• Cleans and closes up the building after an event is over
• Acts as a ZingTrain host when guests are in the building, actively seeking opportunities to engage with guests and go the Extra Mile
• Always arrives on time
• Exudes contagious energy and enthusiasm
• Room set-up (tables, chairs, etc.)
• Arranging training materials according to an established seating chart
• Comfortable being first/last person in the building, locking and unlocking doors
• Making sure sidewalks, restrooms, and all public areas are customer-ready
• Setting up and building attractive displays of food
• Serving, clearing, and cleaning up after meals
• Follows safe food handling practices/systems
• Wiping down all tables and resetting, if needed
• Taking out trash
• Washing dishes
• Uses task boards and event setup checklists to guide daily work
• Works with a sense of urgency, ensuring tasks are completed in a timely fashion
• Auditing and looking for ways to continuously improve event support systems
• Works with Zingerman’s food vendors (Deli, Roadhouse, Coffee, Bakehouse, Miss Kim) to receive, set up, and double-check event food
• Communicates closely with ZingTrain Concierge throughout shift
• Brings positive energy to all client and coworker interactions
• Vacuuming
• Running AV systems (music, projector) and training others on how to do so
• Duplication of training materials on an as-needed basis
• Answers phone and provides other office operations support on an “as needed” basis
• Responsible (together with the rest of the ZingTrain team) for meeting ZingTrain’s Annual Plan goals

Benefits

• $.50/hour raise upon completion of orientation training

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed