Zingerman's Training Event Support Staff

ZingTrain•Pittsfield Charter Township, MI

4d•Onsite

About The Position

Part-time, hourly position to support ZingTrain events. This role involves irregular scheduling, typically 2-3 shifts per week totaling 10-15 hours. Scheduled shifts usually start around 7 am, with some afternoon-early evening shifts. The starting pay is $16.00/hour, with a $.50/hour raise upon completion of orientation training (typically three months). Fewer events and hours are scheduled in January, July, August, and December.

Requirements

Always arrive on time.
Exude contagious energy and enthusiasm.
Room set-up (tables, chairs, etc.).
Arrange training materials according to an established seating chart.
Comfortable being the first/last person in the building, locking and unlocking doors.
Regularly lift up to 20 pounds.
Ability to stand, lift, and bend for the duration of a 6-8 hour shift.
Able to print (or learn to print) nametags and labels using the Zingerman’s hand-lettering font (Muno Bold).
Exceptional customer service skills.
Track record of detailed follow-through.
Ability to communicate effectively both verbally and in writing.
Willingness to ask for help and/or clarification of expectations.

Nice To Haves

Restaurant/catering experience.
Experience and comfort with a variety of software applications (GoogleDocs and Hubspot).

Responsibilities

Provide logistical support for ZingTrain training events.
Prepare the building for guests' arrival.
Facilitate food service during events.
Clean and close the building after events.
Act as a ZingTrain host, engaging with guests and going the Extra Mile.
Ensure sidewalks, restrooms, and all public areas are customer-ready.
Set up and build attractive food displays.
Serve, clear, and clean up after meals.
Follow safe food handling practices/systems.
Wipe down tables and reset them.
Take out trash.
Wash dishes.
Use task boards and event setup checklists.
Work with a sense of urgency to complete tasks in a timely fashion.
Audit and identify opportunities for continuous improvement of event support systems.
Receive, set up, and double-check event food with Zingerman’s food vendors.
Communicate closely with the ZingTrain Concierge.
Bring positive energy to all client and coworker interactions.
Operate copy machine and tablet.
Run AV systems (music, projector) and train others.
Duplicate training materials as needed.
Answer the phone and provide other office operations support as needed.
Contribute to meeting ZingTrain’s Annual Plan goals.