Event Staff

Andy Frain Services • Hoffman Estates, IL

2h • Onsite

About The Position

Provide quality customer service to customers, patrons and employees at NOW Arena. The role involves establishing working relationships with customers, vendors, and employees to fulfill assigned post orders. Event Staff are expected to take an active role in assisting customers with various duties, even those not explicitly listed, provided they are approved by the Security Manager. Maintaining a professional image at all times is essential for this position.

Requirements

• High School Diploma/or equivalent (GED) and be 18 years of age or older.
• Must be willing to submit to a background and drug screening where required; any offer of employment is conditioned upon the successful completion of a background investigation.
• Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
• Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
• Clear and effective oral and written communications skills.

Responsibilities

• The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet all visitors, vendors, and employees; while continuously maintaining the standards of excellence in presentation and professionalism. Customer Service is Every Employee's Job!
• Maintain a working knowledge of all emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed.
• Post orders may include Ticket Taking, Ushering, Guest Services, Elevator Operator, Special Services or other.
• Be diligent and vigilant in safety awareness.
• Know and understand post orders, revisions, and daily event needs. Know your chain of command.
• These functions are not limited to these listed and may be expanded upon at any time at the request of the customer.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees