Youth Support Worker

Friends of Ruby•Toronto, ON

6d•Onsite

About The Position

Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA+ youth aged 16-29 through mental health services, social programs, and housing. We operate a Youth Drop-In Centre, offering barrier-free counselling, hot meals, and community programming, and a Transitional Home, providing emergency and long-term housing with life-skills support. This position will support the Transitional Home. Our approach is comprehensive, involving mind, body, and community. We believe that every individual is unique, valuable, and deserving of care, and we are committed to treating everyone with dignity, respect, and inclusion. Rooted in intersectional, anti-oppressive, and decolonized approaches, our work is grounded in integrity as we build strong, collaborative relationships and strive to grow and improve together.

Requirements

Post-secondary education in social services (or equivalent experience).
Experience working with youth and/or in mental health, addictions, or residential settings.
Current CPR/First-Aid training is required (or to be obtained upon being hired).
Legal eligibility to work in Canada.
Satisfactory Vulnerable Sector Police Check clearance.
Reside in Ontario.
Must be available to work a flexible schedule, including weekdays, evenings, weekends, overnights, and holidays as required.

Nice To Haves

Training in CPI, ASIST, and/or UMAB is an asset.

Responsibilities

Welcome and support youth in a safe, inclusive, and trauma-informed environment.
Provide front desk, housing, and general program support while maintaining clean, safe, and organized spaces.
Support program delivery, including set-up, take-down, preparing materials and supplies, engaging participants, and assisting with program-related paperwork.
Coordinate access to basic needs and connect youth with appropriate internal and external resources.
Provide administrative support, including documentation, photocopying, scanning, and recordkeeping.
Respond to immediate needs and provide crisis intervention using trauma-informed de-escalation techniques.
Maintain accurate documentation, including shift notes, incidents, safety plans, and communicating effectively during staff handovers.
Ensure continuity of care, access to essential services, and a safe, supportive environment during evening, overnight weekend, public holiday, and other assigned shifts.
Ability to frequently lift and carry objects and equipment weighing up to 40 lbs.
Perform other related duties as required to support evolving operational needs.