Youth Service Coordinator
About The Position
The Center for Human Development (CHD) is seeking a proactive and dedicated Youth Service Coordinator (YSC) to join their Community Services Network team at the DYS District Office in Springfield, MA. This role involves working closely with CHD staff and Department of Youth Services (DYS) caseworkers to guide, monitor, and support young people transitioning back into their communities. The YSC will serve as the primary point of contact for youth visiting the office, balancing community supervision with positive youth development by connecting them to services, planning activities, and ensuring a safe environment.
Requirements
- Minimum of 2 years of experience working with youth, preferably within a juvenile justice, behavioral health, or child welfare setting.
- Valid Driver’s License, clean driving record, and a reliable personal vehicle for work-related tasks.
- Willingness to drive a program 15-passenger van.
- Strong crisis de-escalation, problem-solving, organizational, and interpersonal communication skills.
- Proficiency with computers and database data entry.
Nice To Haves
- Bachelor’s Degree in a related human services or criminal justice field preferred.
Responsibilities
- Attend 90-60-30-day discharge meetings.
- Support youth transitioning from residential placements back to the community.
- Help secure vital documents (IDs, birth certificates) and open bank accounts.
- Work with DYS caseworkers to connect youth and families with community resources (housing navigation, MassHealth/benefits access, substance use support, tutoring, job readiness, and mental health services).
- Accompany youth shopping for basic needs.
- Transport youth in program vehicles (including a 15-passenger van).
- Coordinate and lead recreational, educational, vocational, and civic engagement outings.
- Provide routine office coverage.
- Conduct safety/entry searches.
- Monitor school and appointment attendance.
- Track curfew/GPS requirements as assigned.
- Ensure a welcoming, secure environment.
- Enter client contact and program participation data into the state database (JJEMS).
- Assist in managing tangible allowances (bus passes/gift cards).
- Contribute to quarterly newsletters.
Benefits
- Generous Paid Time Off (PTO), earned vacation time, and paid major holidays
- Comprehensive Health and Dental Insurance
- Flexible Spending Accounts (FSA)
- Employee Wellness Benefits, plus Health, Fitness & Education Class Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
