Youth Coordinator

Equus•Dubuque, IA

8h•$25 - $27•Onsite

About The Position

The Youth Coordinator manages program requirements for the Workforce Investment Act/Workforce Innovation and Opportunity Act (WIOA), working to meet or exceed established goals and ensure systems are in place to deliver quality services. The role maintains expert knowledge of applicable federal, state, and local laws, regulations, and guidance; supports staff through technical assistance and program-specific training; and coordinates compliance, performance monitoring, and continuous improvement. The coordinator analyzes workforce activities and program data, conducts quality reviews, prepares monitoring documents and reports, communicates findings and recommendations, and helps ensure corrective actions are completed within required timeframes. The role collaborates with operations and community leadership, serves as the point person for programmatic issues and resolutions, and provides monthly performance summaries to the Project Director. The position is based in the Dubuque IowaWORKS office, with occasional travel to other locations. The work environment is primarily an office.

Requirements

Bachelor's degree in Human Services, Business, Education, or Human Resources, or equivalent experience.
Minimum of three years in a supervisory capacity.
Knowledge of Workforce Investment Opportunity Act (WIOA) legislation and regulations.
Project management, organizational, personnel, problem-solving, and data-analysis skills.
Ability to meet deadlines and work independently.
Strong communication and technical skills and a commitment to continual improvement.
Customer-service focus, ability to use coaching techniques to drive performance and quality, learning orientation, communication proficiency, teamwork orientation, and technical capacity.

Nice To Haves

A minimum of three years of experience working with the Workforce Investment Opportunity Act is preferred.
Strong business knowledge of customer-service best practices and performance management.

Responsibilities

Manage the applicable program to meet or exceed defined goals.
Maintain subject matter expert knowledge of applicable federal, state, and local laws, regulations, and guidance.
Communicate new or modified policies and procedures to staff and provide technical assistance to improve performance, quality, and customer satisfaction.
Work with the Quality Performance & Training Specialist to ensure program compliance.
Identify, develop, implement, and monitor strategies, tactics, and standard operating procedures for program compliance and success.
Analyze workforce activities and evaluate compliance with policies, procedures, and contract requirements.
Collaborate with Community Leadership and Operations Management to maintain operating standards and communicate improvement recommendations.
Serve as the point person for programmatic issues and resolutions.
Develop and deliver program-specific new and refresher training based on monitoring trends and staff recommendations.
Ensure staff demonstrate the knowledge and skills required for their positions as they relate to the program.
Analyze program and related data, identify trends, and mobilize staff to take action.
Conduct quality reviews; prepare and distribute reports and monitoring documents; communicate findings and recommendations.
Ensure appropriate actions are taken to avoid monitoring findings and that internal systems reduce or eliminate findings and observations.
Ensure state and local corrective actions are completed within required timeframes.
Design and deliver status and trend reports for the Operations Management team.
Provide a performance summary to the Project Director by the 10th workday of each month.
Perform other reasonable related duties as assigned; work schedules may change as business requirements dictate.