Youth Coordinator

Dynamic Workforce Solutions•Dubuque, IA

1d•Onsite

About The Position

The Youth Coordinator manages programmatic requirements for the Workforce Investment Act/Workforce Innovation and Opportunity Act (WIA/WIOA), working to meet or exceed established goals and ensure systems are in place to deliver quality program services. The position maintains expertise in applicable federal, state, and local laws, regulations, and guidance; supports staff through technical assistance and training; and monitors program compliance, performance, and customer satisfaction. The role is based at the Dubuque IowaWORKS office and reports to the Operations Manager. Work takes place primarily in an office, with occasional travel to other locations. The position may require more than 40 hours per week.

Requirements

Bachelor's degree in Human Services, Business, Education, or Human Resources, or equivalent experience.
Minimum of three years in a supervisory capacity.
Knowledge of WIOA legislation and regulations.
Strong business knowledge of customer service best practices and performance management.
Project management, organizational, personnel, problem-solving, and data-analysis skills.
Ability to meet deadlines, communicate effectively, and work independently.
Strong technical skills and commitment to continual improvement.
Required competencies include an extreme customer-service focus, ability to use coaching techniques to drive performance and quality, learning orientation, communication proficiency, and teamwork orientation.

Nice To Haves

A minimum of three years of experience working with the Workforce Investment Opportunity Act is preferred.

Responsibilities

Manage the applicable program to meet or exceed defined goals.
Maintain subject matter expertise in applicable federal, state, and local laws, regulations, and guidance, and communicate policy and procedure changes to staff.
Provide technical assistance to center staff to improve performance, service quality, and customer satisfaction.
Work with the Quality Performance & Training Specialist to ensure program compliance.
Identify, develop, implement, and monitor strategies, tactics, and standard operating procedures to ensure program compliance and success.
Analyze workforce activities and evaluate compliance with policies, procedures, and contract requirements.
Collaborate with the Community Leadership team and Operations Management team to maintain operating standards and communicate improvement recommendations.
Serve as the point person for programmatic issues and resolutions.
Develop and deliver program-specific new and refresher training, determine instructional methods, and ensure staff demonstrate required program knowledge and skills.
Analyze program and related data, identify trends, and mobilize staff to take action.
Manage and conduct quality reviews; prepare and distribute reports and monitoring documents; and communicate findings and recommendations.
Ensure actions are taken to prevent monitoring findings, improve internal systems, and complete state and local corrective actions within required timeframes.
Design and deliver status and trend reports for the Operations Management team to track performance outcomes and related data.
Provide a performance summary to the Project Director by the 10th workday of each month.
Perform other reasonable related duties as assigned to meet company objectives.