Youth Housing Case Manager - Bilingual English / Spanish

Volunteers Of America, Utah • Salt Lake City, UT

1d • Onsite

About The Position

The Youth Housing Case Manager provides individualized case management to youth ages 18–24 participating in Tenant-Based Rental Assistance (TBRA) and Rapid Rehousing programs. The role supports participants in obtaining and maintaining safe, stable housing and connecting with community resources and services. Based at the VOA Youth Resource Center, the position also involves community-based work, including home visits and meetings with clients. The case manager develops housing resources and maintains partnerships with landlords and service providers to support youth housing stability.

Requirements

• Fluency in spoken and written English and Spanish.
• Must be able to qualify for and obtain Utah Department of Human Services Case Management Certification within 60 days of hire.
• Strong communication skills and ability to work cooperatively with others.
• Ability to maintain professional boundaries, uphold confidentiality, follow agency policies and procedures, and interact professionally with a diverse workforce, clients, and the public.
• Ability to apply trauma-informed care practices and exercise sound judgment within the position's scope, seeking supervision when appropriate.
• Willingness to accept supervision, feedback, and direction.
• Ability to move throughout the facility and engage with clients for extended periods.
• Driving is required; must be at least 21 years old, hold a valid driver's license, maintain a good driving record, and be insurable under the agency's liability policy.
• Must pass Utah Department of Human Services – Office of Licensing background screening requirements for work with vulnerable populations.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to lift and carry up to 50 pounds.
• Ability to work on-site, including meeting clients in person, conducting home visits, transporting clients, and supporting access to services.

Responsibilities

• Provide individualized case management to youth in housing programs, supporting them in obtaining and maintaining safe, stable housing.
• Help clients develop and work toward individualized case plans and goals related to housing stability, education, employment, health care, and supportive services.
• Meet regularly with clients and conduct at least one home visit per client each month to monitor progress, provide support, and assess needs.
• Maintain accurate and timely case notes, service plans, referrals, and program records in required databases and tracking systems.
• Collaborate with program leadership and team members to support program compliance, accurate documentation, and coordinated services.
• Connect clients with community resources, including medical and mental health care, employment support, legal assistance, education programs, and public benefits.
• Support clients in developing life skills for housing stability and independence, including budgeting, tenant responsibilities, and navigating community resources.
• Participate in team meetings, case staffing, and multidisciplinary collaboration.
• Develop and maintain relationships with landlords, community partners, and service providers to support housing opportunities for youth.
• Facilitate life skills groups, workshops, or support groups as directed.
• Provide transportation and accompany clients to appointments or services as needed using agency vehicles.
• Maintain professional boundaries and interact respectfully with clients using trauma-informed and culturally responsive practices.
• Maintain regular and punctual attendance and perform other duties as assigned.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account, including an employer contribution paid quarterly.
• 403(b) retirement plan with employer match of 50% up to 3%.
• Employee Assistance Program.
• 33 paid days off initially: 11 observed paid holidays, 12 sick days, and 10 vacation days. Vacation increases with length of service.
• Employer-paid life insurance of $50,000, with additional coverage available.
• Employee Referral Program with cash bonuses and paid time off.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed