Youth Housing Case Manager - Bilingual English / Spanish

Volunteers Of America, Utah • Salt Lake City, UT

2h • Onsite

About The Position

Volunteers of America, Utah is an affiliate of a national nonprofit, faith-based organization whose mission is to provide community-supported paths for vulnerable people to improve their lives and increase their self-reliance. Its programs serve people experiencing challenges related to mental health, substance use, and homelessness.

The Youth Housing Case Manager provides individualized case management to youth participating in the Tenant-Based Rental Assistance (TBRA) and Rapid Rehousing programs. The primary goal is to help participants obtain and maintain safe, stable housing while connecting them with community resources and services. The position is based at the VOA Youth Resource Center and includes community-based work, such as home visits and meetings with clients. The case manager also develops housing resources and maintains partnerships with landlords and service providers to support youth housing stability.

The program serves youth ages 18–24 experiencing homelessness through stable housing, mental health care, case management, life skills training, and connections to community services and resources, with the goal of helping clients obtain and sustain safe, stable housing. The position must be performed on-site to provide direct client services.

Requirements

• Must be able to qualify for and obtain Utah Department of Human Services Case Management Certification within 60 days of hire.
• Fluency in spoken and written English and Spanish.
• Strong communication skills and ability to work cooperatively with others.
• Ability to maintain professional boundaries and confidentiality, follow agency policies and procedures, and interact professionally with a diverse workforce, clients, and the public.
• Ability to apply Trauma-Informed Care practices and exercise sound judgment within the position's scope, seeking supervision when appropriate.
• Willingness to accept supervision, feedback, and direction.
• Ability to move throughout the facility and engage with clients for extended periods.
• Driving is required. Must be at least 21 years old, have a valid driver's license, maintain a good driving record, and be insurable under the agency's liability policy.
• Must pass Utah Department of Human Services – Office of Licensing background screening requirements for individuals working with vulnerable populations.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to lift and carry up to 50 pounds to assist with client move-ins and other program needs.
• Ability to work on-site to provide direct client services, including in-person meetings, home visits, client transportation, and support accessing services.

Responsibilities

• Provide individualized case management to youth in housing programs to help them obtain and maintain safe, stable housing.
• Help clients develop and work toward individualized case plans and goals related to housing stability, education, employment, health care, and other supportive services.
• Meet regularly with clients and conduct at least one home visit per client each month to monitor progress, provide support, and assess needs.
• Maintain accurate and timely case notes, service plans, referrals, and program records in required databases and tracking systems.
• Collaborate with program leadership and team members to support program compliance, accurate documentation, and coordinated services.
• Connect clients with community resources, including medical care, mental health services, employment support, legal assistance, education programs, and public benefits.
• Support clients in developing life skills that promote housing stability and independence, including budgeting, tenant responsibilities, and navigating community resources.
• Participate in team meetings, case staffing, and multidisciplinary collaboration to support client progress and problem-solving.
• Develop and maintain positive relationships with landlords, community partners, and service providers to support housing opportunities for youth.
• Facilitate life skills groups, workshops, or support groups as directed.
• Provide transportation and accompany clients to appointments or services as needed using agency vehicles.
• Maintain professional boundaries and interact with clients respectfully and in a trauma-informed, culturally responsive manner.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account with an employer contribution paid quarterly.
• 403(b) retirement plan with an employer match of 50% up to 3%.
• Employee Assistance Program for all employees.
• 33 paid days off to start: 11 observed paid holidays, 12 sick days, and 10 vacation days.
• Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
• Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage is available.
• Employee Referral Program with cash bonuses and paid time off.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed