Case Manager - Bilingual - Spanish/English - JOR

NATIONAL YOUTH ADVOCATE PROGRAM•Duluth, GA

1d•$52,620 - $60,000•Onsite

About The Position

The Case Manager for La Jornada connects children and families with the support and resources they need. The role completes timely assessments and service plans, uploads required documents into ORR’s UC Portal, and maintains comprehensive case files in compliance with ORR policy and NYAP’s CQI Team. The Case Manager works collaboratively with program administration and clinical, medical, educational, and other multidisciplinary staff to support children in care and their timely, safe release from ORR care.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, or another social service field.
Excellent case management, verbal communication, and written communication skills.
Critical assessment and analysis skills.
Ability to stay motivated, organized, and flexible while managing multiple service priorities and working under stress.
Sincere commitment to serving and advocating for youth and families.
Ability to work a flexible schedule, including on-call schedules, evenings, and weekends.
Cleared Level II background check from the appropriate entity.
Ability to obtain Crisis Prevention Institute (CPI) certification and First Aid/CPR certification.
Ability to supervise clients indoors and outdoors as necessary.
Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word-processing, spreadsheet, and database software.
Bilingual English/Spanish, with fluency in Spanish required.
Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
At least 21 years of age, a valid state driver’s license, a reliable personal vehicle, and a good driving record.
Willingness to work flexible, non-traditional hours in support of foster caregivers, families of origin, and people served.
Ability to adapt to change, remain objective and professional, respect others, and respond flexibly to youth, caregivers, partners, and stakeholders.
Ability and willingness to advocate for children facing behavioral health, immigration, educational, legal, developmental, and socioeconomic challenges.

Nice To Haves

One year of experience working with children and adolescents or in the youth services field; volunteer and internship experience count.

Responsibilities

Perform all work consistently with the National Youth Advocate Program’s mission, values, and philosophies.
Complete case management assessments within ORR’s allotted timeframes.
Conduct on-site admission and initial intake interviews with youth, gathering family and potential sponsor information and establishing the youth’s age.
Interview sponsors, family members, and family friends to assess a sponsor’s ability to care for the minor.
Act as the UC case point of contact for assigned Federal Field Specialists, Case Coordinators, and Contract Field Specialists.
Prepare for, conduct, and lead pre-staffing processes with multidisciplinary professionals and other designated stakeholders; attend additional staffings as needed.
Coordinate with local pro bono attorneys to provide timely Know Your Rights presentations and legal screenings to children in care.
Collaborate with program administration and clinical, medical, and educational staff to identify case management practices and maintain a multidisciplinary environment.
Support a safe environment and timely release of children from ORR care under ORR MAP Section 2, including completing address searches, obtaining relationship documentation, verifying income, and conducting background checks as needed to vet sponsors and caregivers.
Document actions and contacts with youth, sponsors, and stakeholders in progress notes as required by NYAP.
Complete reunification packets and Release Requests for initial review by the Lead Case Manager or program designee.
Submit completed reunification packets and appropriate referrals to support timely release to designated sponsors, including home study and post-release service referrals.
Provide weekly face-to-face updates to youth and telephonic updates to family members or sponsors; ensure two weekly telephone contacts with family, primary caregivers, or sponsors.
Facilitate calls between minors and approved family members or caregivers, and facilitate attorney-client contact at a youth’s request.
Coordinate weekly treatment team meetings with representatives from all program departments.
Build and maintain relationships with assigned foster parents, attend meetings with them, and serve as the program liaison to foster caregivers.
Transport children to program services and appointments, including court and attorney visits, and, when required, to reunification destinations within the United States.
Coordinate case management and family reunification services, actively participating in discharge planning.
Participate in documenting safety plans and post-18 age-out plans.
Oversee or participate in reporting significant incidents in accordance with policy and procedure.
Maintain UC electronic and physical files, including uploads to UC Portal and Evolve and upkeep of corresponding physical files.
Work up to eight UC cases with minimal supervision; caseload may increase depending on sponsor category and other factors.
Attend required organizational trainings, departmental and program meetings, and other training supporting professional growth.
Assist with youth evacuation when needed due to severe weather, natural disasters, or other unforeseen events.
Travel as needed for training, conferences, or youth transportation within the United States.
Maintain a safe, clean, hazard-free work area and follow ORR, CDC, and state COVID-19 protocols.
Properly supervise youth at all times and perform other assigned duties.