Case Manager - Bilingual - Spanish/English -JOR

NATIONAL YOUTH ADVOCATE PROGRAM•Tucson, AZ

9d•$52,620 - $60,000•Onsite

About The Position

The Case Manager for La Jornada connects children and families with support and resources and coordinates case management and family reunification services for children in ORR care. The role completes timely assessments and service plans, maintains comprehensive and compliant case files, uploads documents to the UC Portal and other systems, and supports the safe and timely release of youth to approved sponsors. The Case Manager collaborates with youth, families, foster caregivers, attorneys, program administration, clinical, medical, educational, and ORR stakeholders. The role requires a flexible schedule, including evenings, weekends, extended hours, and on-call duties. It also involves driving and transporting youth, frequent travel as program needs require, and supervising youth indoors and outdoors.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, or another social service field.
Bilingual English/Spanish; fluency in Spanish is required.
Excellent case management, verbal communication, and written communication skills.
Critical assessment and analysis skills.
Ability to stay motivated, organized, and flexible while managing multiple service priorities and working under stress.
Sincere commitment to serving and advocating for youth and families.
Ability to work a flexible schedule, including on-call schedules, weekends, evenings, and non-traditional hours.
Cleared Level II background check from the appropriate entity.
Ability to obtain Crisis Prevention Institute (CPI) certification and First Aid/CPR certification.
Ability to supervise clients indoors and outdoors as necessary.
Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word-processing, spreadsheet, and database software.
Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
At least 21 years of age, a valid state driver’s license, a reliable personal vehicle, and a good driving record.
Ability to respond productively to change, remain objective and professional, and demonstrate tolerance and respect for others.
Ability and willingness to advocate for children facing behavioral health, immigration, educational, legal, developmental, and socioeconomic challenges.
Ability to travel frequently and drive for extended periods as program demands require.

Nice To Haves

One year of experience working with children and adolescents or in the youth services field; volunteer and internship experience counts.

Responsibilities

Perform work consistently with the National Youth Advocate Program’s mission, values, and philosophies.
Complete case management assessments within ORR timeframes and prepare timely assessments and service plans.
Conduct on-site admissions and initial intake interviews, gathering family and potential sponsor information and establishing a youth’s age.
Interview sponsors, family members, and family friends to assess a sponsor’s ability to care for minors.
Serve as the case point of contact for assigned Federal Field Specialists, Case Coordinators, and Contract Field Specialists.
Prepare for, conduct, and lead pre-staffing processes with multidisciplinary professionals and attend staffing meetings with ORR stakeholders as needed.
Coordinate with local pro bono attorneys to provide timely Know Your Rights presentations and legal screenings.
Collaborate with program administration and clinical, medical, and educational staff to identify effective case management practices.
Help ensure youth have a safe environment and are released from ORR care safely and promptly, including vetting sponsors and household members through searches, documentation, verifications, and background checks.
Document actions and contacts with youth, sponsors, and stakeholders in progress notes as required by NYAP.
Complete reunification packets and Release Requests for initial review, and submit completed packets with appropriate referrals, including home studies and post-release services.
Provide weekly face-to-face updates to youth and telephonic updates to family members or sponsors; ensure two weekly telephone contacts with family, primary caregivers, or sponsors.
Facilitate calls between minors and approved family members or caregivers, and facilitate attorney-client contact when requested by youth.
Coordinate weekly treatment team meetings with representatives from all program departments.
Build and maintain relationships with assigned foster parents, attend meetings with them, and act as a program liaison with foster caregivers.
Drive children to program services and appointments, including court and attorney visits, and transport youth within the United States for reunification when needed.
Coordinate case management and family reunification services, including active participation in discharge planning, safety plans, and post-18 age-out plans.
Oversee or participate in reporting significant incidents in accordance with policies and procedures.
Maintain electronic and physical UC files, including uploading documents to the UC Portal and Evolve.
Work up to eight UC cases with minimal supervision, with caseload potentially increasing based on sponsor category and other factors.
Attend required organizational trainings, departmental and program meetings, and professional development training.
Assist with youth evacuations when needed due to weather, disasters, or other unforeseen events; travel for training, conferences, or youth transportation as needed.
Maintain a safe, clean, hazard-free work area; follow ORR, CDC, and state COVID-19 protocols; and ensure appropriate supervision of youth.
Perform other duties and essential tasks as assigned.