Case Manager - Bilingual - Spanish/English -JOR

NATIONAL YOUTH ADVOCATE PROGRAM•Greenville, SC

5d•Onsite

About The Position

The Case Manager for La Jornada connects youth and families with support and resources and is responsible for completing and submitting timely assessments and service plans, uploading documents to ORR’s UC Portal, and maintaining comprehensive case files that comply with ORR policy and NYAP’s CQI requirements. The role works collaboratively with program administration, clinical, medical, educational, legal, and other stakeholders to support youth in care and facilitate safe, timely reunification and release. The Case Manager maintains a flexible, organized, and efficient schedule and may be required to work extended hours, evenings, weekends, and on-call shifts. National Youth Advocate Program (NYAP) has served communities and clients since 1978. It offers personalized services in Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement, and Reunification/Permanency. NYAP seeks team members committed to supporting children, youth, and families.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, or another social service field.
Excellent case management, verbal communication, and written communication skills.
Critical assessment and analysis skills.
Motivated, organized, flexible, and able to manage multiple service priorities and work under stress while multitasking.
Sincere commitment to serving and advocating for youth and families.
Ability to work a flexible schedule, including on-call schedules, evenings, and weekends.
Must clear a Level II background check from the appropriate entity.
Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid/CPR certification.
Ability to supervise clients indoors and outdoors as necessary.
Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word-processing, spreadsheet, and database software.
Bilingual English/Spanish; Spanish fluency is required.
Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
At least 21 years of age, with a valid state driver’s license, reliable personal vehicle, and good driving record.
Ability to work eight UC cases with minimal supervision; caseload may increase depending on sponsor category and other factors.
Willingness to work flexible and nontraditional hours and travel as needed for training, conferences, or transporting youth within the United States.
Ability to adapt to change and respond flexibly to youth, foster caregivers, system partners, and other stakeholders.
Ability to remain objective and professional and show tolerance and respect for others’ ideas and actions.
Ability and desire to advocate for children facing behavioral health, immigration, educational, legal, developmental, and socioeconomic challenges.
Ability to use manual dexterity and tactile, visual, and audio acuity; perform repetitive motions; sit and stand for prolonged periods; and sustain visual and mental effort.
Ability to occasionally lift up to 25 pounds, bend, pull, and carry.
Ability to travel frequently and drive while seated for extended periods; frequency varies with program demands.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Nice To Haves

One year of experience working with children and adolescents or in youth services; volunteer and internship experience count.

Responsibilities

Perform work consistent with NYAP’s mission, values, and philosophies.
Complete case management assessments within ORR deadlines.
Conduct on-site admissions and initial intake interviews, gathering family and potential sponsor information and establishing the youth’s age.
Interview sponsors, family members, and family friends to assess a sponsor’s ability to care for minors.
Serve as the case point of contact for assigned Federal Field Specialists, Case Coordinators, and Contract Field Specialists.
Prepare for and lead pre-staffing with a multidisciplinary team, and attend staffings with Case Coordinators, Federal Field Specialists, and other ORR stakeholders as needed.
Coordinate with local pro bono attorneys to arrange timely “Know Your Rights” presentations and legal screenings.
Collaborate with program administration and clinical, medical, and educational staff on case management practices.
Help ensure youth have a safe environment and are released from ORR care safely and promptly, including completing searches, obtaining documents, verifying income, and conducting background checks as needed to vet sponsors, household members, and adult caregivers.
Document actions and contacts with youth, sponsors, and stakeholders in required progress notes.
Complete and submit reunification packets and Release Requests for initial review by the Lead Case Manager or program designee.
Submit completed reunification packets and appropriate referrals to support timely release to designated sponsors, including referrals for home studies and post-release services.
Provide weekly face-to-face updates to youth and telephone updates to family members or sponsors; ensure two weekly telephone contacts with family in the United States or country of origin, primary caregivers, and/or sponsors.
Facilitate calls between minors and approved family members or caregivers, and facilitate attorney-client contact when requested by youth.
Coordinate weekly treatment team meetings with representatives from all program departments.
Build and maintain relationships with assigned foster parents, attend meetings with them, and serve as the program liaison with foster caregivers.
Drive youth to program services and appointments, including court and attorney visits, and potentially transport youth within the United States for reunification.
Coordinate case management and family reunification services, including active participation in discharge planning.
Participate in documenting safety plans and post-18 age-out plans.
Oversee or participate in reporting significant incidents in accordance with policies and procedures.
Maintain youth electronic and physical files, including uploads to UC Portal and Evolve.
Attend required organizational training, departmental and program meetings, and other training designated to support professional growth.
Assist with youth evacuations when needed due to severe weather, natural disasters, or other unforeseen events.
Maintain a safe, clean, hazard-free work area and follow ORR, CDC, and state COVID-19 protocols.
Properly supervise youth at all times and perform other duties as assigned.