YES Lead Field Service Tech

Yancey Bros. Co. • Griffin, GA

1d

About The Position

The YES Lead Field Service Tech oversees Field Service Technicians’ performance and inspects repairs to ensure they meet company standards. The role coordinates repair work, supports technicians, communicates with the service coordinator and management, and represents the needs of the team. The position requires technical experience, leadership, customer relationship skills, and the ability to work in a team environment. The employee must travel to job sites in and out of state and may work in challenging field conditions, including extreme weather, loud environments, and areas with moving mechanical parts or other hazards.

Requirements

• High school diploma or equivalent experience.
• At least 2 years of technical experience; 2 years of industry experience is acceptable.
• Leadership skills.
• Problem-solving skills.
• Communication skills.
• YES Manufacturing product knowledge or experience.
• Attention to detail.
• Adaptability.
• Technical skills.
• Conflict resolution skills.
• Decision-making skills.
• Measurement skills.
• Must complete Yancey and industry safety training requirements.
• Must complete technical training and leadership training.
• Must have a qualified driving record.
• Must complete defensive driver training.
• Must be able to travel to job sites in state and out of state.
• May be required to meet customer security requirements, including additional background checks, drug tests, and providing additional identification.

Nice To Haves

• Prior experience in sales.
• A competitive nature and initiative.
• Enjoyment of talking to people and developing customer relationships.
• Ability to work in a team environment.

Responsibilities

• Monitor technicians during repair activities to ensure adherence to ethics and safety procedures.
• Oversee technicians and communicate goals.
• Ensure technicians have the resources needed to complete jobs.
• Organize and delegate daily repair tasks.
• Interact with the service coordinator to provide feedback to the management group.
• Ensure all repairs meet quality standards.
• Represent and advocate for team needs.
• Motivate technicians to accomplish goals.
• Participate in required safety programs and work safely.
• Complete additional tasks as assigned by management.

Benefits

• Aggressive compensation levels and competitive pay structure.
• Individual bonus opportunities.
• Technician tool allowance.
• 401(k) plan with a strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Employee wellness program.
• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• Personal time off.
• Paid holidays.
• Paid sick leave.
• Career development.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED