YES Lead Field Service Tech

Yancey Bros. Co. • Griffin, GA

4d

About The Position

The YES Lead Field Service Tech oversees Field Service Technicians’ performance and inspects repairs to ensure they conform to company standards. The role includes organizing and delegating daily repair tasks, ensuring technicians have the resources needed to complete jobs, communicating goals, and representing team needs. The lead also monitors repair work for compliance with safety procedures and ethics, ensures repairs meet quality standards, motivates technicians, and provides feedback to the management group through interaction with the Service Coordinator. Additional duties may be assigned as qualified.

Requirements

• Prior sales experience, strong leadership skills, a competitive nature, and initiative.
• Enjoy talking to people, developing customer relationships, and working in a team environment.
• High school diploma or equivalent experience.
• At least 2 years of technical experience; 2 years of industry experience is acceptable.
• Leadership, problem-solving, communication, attention to detail, adaptability, technical skills, conflict resolution, decision-making, and measurement skills.
• YES Manufacturing knowledge or experience with the product.
• Complete Yancey and industry safety training requirements, technical training, and leadership training.
• Qualified driving record and defensive driver training.
• May be required to meet customer security requirements, including additional background checks, drug tests, and providing additional identification.

Responsibilities

• Monitor technicians during repair activities to ensure adherence to ethics and safety procedures.
• Oversee technicians and communicate goals.
• Ensure technicians have the resources needed to complete jobs.
• Organize and delegate daily repair tasks.
• Interact with the Service Coordinator to provide feedback to the management group.
• Ensure all repairs meet quality standards.
• Represent and advocate for team needs.
• Motivate technicians to accomplish goals.
• Participate in required safety programs and work safely.
• Complete additional tasks assigned by management.
• Travel to job sites in state and out of state.

Benefits

• Competitive pay and individual bonus opportunities.
• Technician tool allowance.
• 401(k) plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• Paid holidays and paid sick leave.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.
• Paid vacations.
• Employee wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED