Xfinity Mobile Retail Service Associate

Comcast Resume•Woodbury, MN

10d

About The Position

The Xfinity Mobile Retail Service Associate supports the store team in delivering a best-in-class customer experience. The role provides customer and team support, maintains accurate inventory and clean, organized store and back-of-house areas, and helps customers learn about company technology. The associate works on straightforward tasks using established procedures and adapts to store priorities while demonstrating professionalism and integrity. The position requires frequent movement and standing in the store, lifting and carrying boxes weighing up to 25 pounds, and the ability to work nights, weekends, variable schedules, and overtime as necessary. Regular, consistent, and punctual attendance is required.

Requirements

High school diploma or GED.
Relevant work experience of 0–2 years.
Ability to carry and lift boxes weighing up to 25 pounds.
Ability to stand and move about the store constantly.
Ability to work nights and weekends, variable schedules, and overtime as necessary.
Regular, consistent, and punctual attendance.
Communication, critical thinking, problem solving, customer focus, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

Demonstrate a strong understanding of and enthusiasm for technology, particularly company products and services, and support the store team in both front- and back-of-store areas.
Monitor the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, and report exceptions to leadership.
Greet customers during busy periods, connect them with a sales consultant promptly, and demonstrate company technology to new customers, covering the basics and encouraging return visits.
Inspect the back of the store to ensure inventory is clean, secure, and appropriately placed.
Assist with receiving inventory and stocking the back-of-house area according to store standards.
Help the leadership team conduct weekly cycle counts and identify opportunities to improve the store count process.
Stay current with processes and procedures and suggest improvements to the customer or store experience.
Adapt to store management priorities and direction while demonstrating professionalism and integrity.
Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
Perform other duties and responsibilities as assigned.
Apply Comcast's Operating Principles, prioritize the customer experience, learn and advocate for company technology and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.