Xfinity Mobile Retail Service Associate

Comcast Resume • Sacramento, CA

11d • Onsite

About The Position

The Mobile Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The role serves as a technical and operational resource, helps maintain a clean and efficient store environment, and provides mobile customer support. Responsibilities include mobile activations, customer education, troubleshooting, escalations, and assisting with store operations so customers leave confident about their Comcast products and services.

When primary mobile tasks are not occurring or the associate is on the Red Floor, the role also supports customer check-in, device demonstrations, merchandising and store readiness, inventory organization, and express transactions. All employees are expected to follow Comcast Operating Principles, own the customer experience, promote digital options, learn and advocate for Comcast products and tools, collaborate, participate in the Net Promoter System, drive results, support inclusion, and act in the best interests of customers, teammates, communities, and investors.

The listed base pay is $20.08. Comcast states that eligible employees may receive benefits and that most sales positions are eligible for commission while most non-sales positions are eligible for a bonus. The application window is 30 days from the posting date, subject to change based on applicant volume.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Communication skills.
• Critical thinking and problem-solving skills.
• Customer-focused approach.
• Professional integrity.
• Resilience.
• Self-motivation.
• Teamwork.
• Technical knowledge.
• Workplace organization.

Responsibilities

• Provide a white-glove experience activating new devices and bring-your-own-device (BYOD) devices on the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices.
• Educate customers about accessories and add-ons that can enhance their experience.
• Demonstrate device features and capabilities and serve as a knowledgeable technology resource.
• Troubleshoot and resolve complex device or service issues.
• Help customers secure accounts, replace lost or stolen devices, and recover account access.
• Use advanced tools to manage mobile escalations.
• Assist with transferring contacts, emails, and media.
• Perform password resets after appropriate credential verification.
• Activate and configure SIM or eSIM connectivity.
• Perform in-depth diagnostics to identify and resolve issues.
• Process returns and exchanges in accordance with company policies.
• Assist with warranty claims and replacement processes.
• Keep devices, counters, accessories, and walkways clean, functioning, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and ensuring smooth handoffs; identify opportunities to upsell accessories or add-ons.
• When primary actions are not occurring or on the Red Floor, check in customers and provide hands-on demonstrations of devices and features.
• Support store resets, merchandising, and operational readiness.
• Maintain visual standards and product placement.
• Inspect back-of-house areas to ensure inventory is clean, secure, and properly placed.
• Facilitate quick device swaps and process equipment returns efficiently and in compliance with company policies.
• Follow Comcast Operating Principles, own the customer experience, promote digital options, collaborate with teammates, participate in Net Promoter System activities, drive operational excellence, and support a culture of inclusion.

Benefits

• Benefits are available to eligible employees; specific benefit options are described in the compensation and benefits summary on Comcast’s careers site.
• Most non-sales positions are eligible for a bonus under the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED