Xfinity Mobile Retail Service Associate

Comcast • Panama City, FL

3d

About The Position

The Xfinity Mobile Retail Service Associate supports the store team in delivering a best-in-class customer experience. The role provides hands-on customer and store support, maintains accurate inventory and clean, organized spaces, and helps customers feel confident using Comcast products and services. Work involves straightforward tasks performed using established procedures.

The position focuses on mobile activations, customer education, troubleshooting, device support, delivery and pickup fulfillment, and identifying opportunities to recommend accessories or add-ons. When primary mobile tasks are not occurring, the associate may assist with customer check-in, demonstrations, store merchandising and resets, inventory organization, and express transactions. Employees are expected to follow Comcast Operating Principles, collaborate with teammates, promote digital options, participate in the Net Promoter System, and support an inclusive culture.

Requirements

• High school diploma or GED required.
• 0–2 years of relevant work experience.
• Communication, critical thinking, and problem-solving skills.
• Customer-focused approach, professional integrity, resilience, and self-motivation.
• Teamwork, technical knowledge, and workplace organization.

Responsibilities

• Provide a white-glove experience activating new devices and bring-your-own-device (BYOD) devices on the network.
• Guide customers through tablet setup and connectivity options, and support activation and pairing of wearable devices.
• Educate customers about accessories and add-ons, demonstrate device features, and serve as a knowledgeable technology resource.
• Troubleshoot and resolve complex device or service issues, assist with account security and access recovery, and use advanced tools to manage escalations.
• Help customers transfer contacts, emails, and media; reset passwords after credential verification; and activate and configure SIM or eSIM connectivity.
• Perform in-depth device diagnostics and process returns, exchanges, warranty claims, and replacements according to company policies.
• Keep devices, counters, accessories, and walkways clean, functioning, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoffs, and identifying opportunities to upsell accessories or add-ons.
• When primary mobile actions are not occurring, check in customers and provide hands-on demonstrations of devices and features.
• Support store resets, maintain visual standards and product placement, and keep back-of-house inventory clean, secure, and properly placed.
• Facilitate quick device swaps and process equipment returns efficiently and in compliance with company requirements.
• Follow Comcast Operating Principles, own the customer experience, promote digital options, and advocate for Comcast products, services, and digital tools.
• Collaborate with teammates, participate in huddles, callbacks, and feedback loops through the Net Promoter System, drive operational excellence, and support a culture of inclusion.

Benefits

• Eligible employees have access to a range of benefits intended to support physical, financial, and emotional well-being; specific offerings are described in the company’s compensation and benefits summary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED