Xfinity Mobile Retail Service Associate

Comcast • Estero, FL

3d • Onsite

About The Position

The Xfinity Mobile Retail Service Associate supports the store team in delivering a high-quality customer experience. The role provides customer and team support, maintains accurate inventory and clean, organized store and back-of-house spaces, and helps ensure customers leave excited to return. Work consists of straightforward tasks performed using established procedures. Associates are expected to demonstrate enthusiasm and knowledge of Comcast products, services, and technology, while adapting to store priorities and acting with professionalism and integrity. The role requires regular, punctual attendance and the ability to work nights, weekends, variable schedules, and overtime as needed. A high school diploma or GED is required; relevant work experience is listed as 0–2 years.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Ability to carry and lift boxes weighing up to 25 pounds.
• Ability to stand and move about the store constantly.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Skills listed: communication, critical thinking, problem solving, customer focus, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Support customers and the store team to help deliver a best-in-class customer experience.
• Demonstrate understanding of and enthusiasm for company technology, products, and services, and serve as a resource for the store team.
• Monitor the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning; report issues to leadership.
• Greet customers during busy periods, connect them with a sales consultant in a timely manner, and demonstrate company technology and its basics to new customers.
• Check and inspect the back of the store to ensure inventory is clean, secure, and properly placed.
• Assist with receiving inventory and stocking the back of house according to store standards.
• Help conduct weekly cycle counts and identify ways to improve the store count process.
• Follow current processes and procedures and suggest improvements to the customer or store experience.
• Adapt to store management priorities and direction while demonstrating professionalism and integrity.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Understand and apply Comcast’s Operating Principles; put customers first, support teamwork and inclusion, participate in the Net Promoter System, and help drive results and growth.
• Perform other duties and responsibilities as assigned.

Benefits

• Eligible employees have access to a range of benefits and personalized support options; details are available in Comcast’s compensation and benefits summary.
• Base pay is $15.00; most non-sales positions are eligible for a bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED