Xfinity Mobile Retail Service Associate

Comcast • Granger, IN

2d

About The Position

Supports the store team in delivering a best-in-class customer experience. Provides assistance to customers and coworkers, supports store operations, maintains accurate inventory and clean, organized store and back-of-house areas, and helps ensure customers are eager to return. Work consists of straightforward tasks performed using established procedures. The role requires enthusiasm for technology and company products and services, professionalism, integrity, and adaptability to store priorities.

Requirements

• High school diploma or GED required.
• 0–2 years of relevant work experience.
• Ability to carry and lift boxes weighing up to 25 pounds.
• Ability to stand and move around the store constantly.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Skills: communication, critical thinking, problem solving, customer focus, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Support customers and the store team in the front and back of the store, demonstrating knowledge of company technology and products and services.
• Monitor the sales floor to keep counters, devices, accessories, and walkways accessible, clean, and functioning; report issues to leadership.
• Greet customers during busy periods, connect them with a sales consultant promptly, and demonstrate basic company technology to new customers.
• Inspect the back of the store to ensure inventory is clean, secure, and appropriately placed.
• Receive inventory and stock the back of house according to store standards.
• Conduct weekly cycle counts and help identify ways to improve the store count process.
• Follow current processes and procedures and suggest improvements to the customer or store experience.
• Adapt to store management priorities and direction while demonstrating professionalism and integrity.
• Maintain regular, consistent, and punctual attendance.
• Perform other duties and responsibilities as assigned.
• Follow Comcast’s Operating Principles, prioritize customer experience, learn and advocate for company technology and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of customers, colleagues, investors, and communities.

Benefits

• Eligible employees may receive Comcast benefits; details are available in the compensation and benefits summary on the company careers site.
• Most non-sales positions are eligible for a bonus under applicable plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED