Xfinity Mobile Retail Service Associate

Comcast Resume • Chico, CA

11d

About The Position

The Mobile Retail Service Associate supports the store team in providing a best-in-class customer experience across mobile, operational, and transactional activities. The role serves as a technical and operational resource, helps maintain a clean and efficient store environment, and provides mobile customer support. Responsibilities include mobile activations, customer education, troubleshooting, escalations, and operational tasks that help customers leave confident about their Comcast products and services.

The associate activates new devices and bring-your-own-device (BYOD) phones, helps customers set up tablets and wearable devices, explains device features and accessories, and supports account access and device connectivity. The role also performs diagnostics, transfers customer data, processes returns and exchanges, assists with warranty claims, and fulfills mobile delivery and pickup orders. When primary mobile tasks are not occurring, the associate may assist with customer demonstrations, merchandising, inventory readiness, quick device swaps, and equipment returns.

All employees are expected to follow Comcast Operating Principles, own the customer experience, promote digital options, learn and advocate for Comcast products and tools, collaborate as a team, participate in the Net Promoter System, drive operational excellence, support inclusion, and act in the interests of customers, teammates, communities, and investors. The listed duties are general and may not include every responsibility or qualification. Base pay is $18.56; eligible sales positions may also receive commission and eligible non-sales positions may receive a bonus. Benefits are available to eligible employees, with details provided on Comcast’s careers site.

Requirements

• High school diploma or GED required.
• 0–2 years of relevant work experience.
• Communication, critical thinking and problem-solving, customer focus, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Provide a high-quality experience activating new devices and BYOD phones.
• Guide customers through tablet setup and connectivity options.
• Assist with activation and pairing of wearable devices.
• Educate customers about accessories and add-ons and demonstrate device features.
• Troubleshoot and resolve complex device or service issues, including escalations.
• Help customers secure accounts, replace lost or stolen devices, and recover account access.
• Transfer contacts, emails, and media; reset passwords after appropriate credential verification.
• Activate and configure SIM or eSIM connectivity and perform in-depth diagnostics.
• Process returns and exchanges according to company policies and assist with warranty claims and replacements.
• Keep devices, counters, accessories, and walkways clean, functional, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and completing handoffs; identify upsell opportunities.
• Provide hands-on device demonstrations during customer check-in.
• Support store resets, merchandising, visual standards, and product placement.
• Inspect back-of-house areas to ensure inventory is clean, secure, and properly placed.
• Facilitate quick device swaps and efficiently process equipment returns in compliance with policies.
• Follow Comcast Operating Principles, promote digital options, collaborate, participate in the Net Promoter System, drive operational excellence, support inclusion, and act in the interests of customers, teammates, communities, and investors.

Benefits

• Comcast provides benefits to eligible employees; specific offerings are described in the compensation and benefits summary on the company careers site.
• Eligible non-sales positions are generally eligible for a bonus; eligible sales positions are generally eligible for commission under an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED