XDT Market Supervisor
About The Position
As a Market Delivery Supervisor at Lowe's, you lead a market-based team of Cross-Dock Terminal (XDT) associates to support reliable delivery operations and exceptional customer service. You oversee associate productivity, inventory flow, schedules, performance, and daily tasks; resolve customer escalations and same-day delivery issues; and work with third-party delivery providers and Lowe's supply chain, distribution, warehouse, and store teams. The role also involves using the Warehouse Management System (WMS), reviewing call metrics and business trends, auditing operations, and recommending process improvements.
Requirements
- At least 5 years of supply chain leadership experience.
- High school diploma or GED.
- Leadership, communication, problem-solving, change leadership, and team orientation skills.
Nice To Haves
- Bachelor's degree in Operations, Supply Chain, or a related field.
- 2 years of supply chain leadership experience.
Responsibilities
- Manage a market-based team, overseeing delivery operations, performance management, and analysis of call metrics for process improvements.
- Interview, hire, and train associates on Home Delivery processes and systems.
- Motivate and manage associates daily, creating and promoting daily schedules.
- Communicate with customers about escalated issues, lead problem-solving efforts, and improve customer delivery experiences.
- Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers to support excellent customer experiences.
- Use the Warehouse Management System (WMS) for inventory reconciliation and audits.
- Lead and influence others to achieve business results, applying knowledge of Home Delivery Operations and Call Center processes.
- Work with third-party logistics providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
- Communicate delivery successes, opportunities, and recommended solutions regularly.
- Maintain dialogue with third-party logistics vendor partners to address and resolve claims and complaints related to in-home delivery experiences.
- Engage with the warehouse, supporting associate engagement, inventory management, and warehouse operations.
Benefits
- Bonus opportunities.
- Paid time off for vacations, holidays, and sick time.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Career development and advancement support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
