Market Delivery Team Lead XDT

Lowe's Home Centers•Olive Branch, MS

2d•Onsite

About The Position

The Market Delivery Team Lead is an on-site role at a Lowe’s Cross-Dock Terminal (XDT), focused on training associates in facility processes and helping maintain efficient, productive operations. The role supports associate performance and development, fosters collaborative team relationships, and helps ensure associates have the resources and knowledge needed to succeed. The Team Lead provides real-time training and feedback, supports inventory management and customer issue resolution, and helps maintain a safe and secure work environment. The position also assists Market Delivery Supervisors with daily administrative functions and may provide direction toward XDT performance when supervisors are absent. The role requires morning, afternoon, and evening availability any day of the week. XDTs operate seven days a week. Team Leads work a predetermined schedule that management may change based on business needs; requests for specific days off require advance notice and supervisor approval. Hourly full-time associates are generally scheduled for 39 to 40 hours per week, with additional hours potentially needed based on business needs.

Requirements

At least 1 year of relevant experience.
High school diploma or equivalent.
Availability for morning, afternoon, and evening shifts any day of the week.
Ability to work a predetermined schedule that may be changed by management based on business needs.
Requests to be scheduled off for a specific day require advance notification and supervisor approval.

Nice To Haves

Associate degree in Operations, Supply Chain, or a related field.

Responsibilities

Train Lowe’s associates on new and current Cross-Dock Terminal (XDT) facility processes.
Model, communicate, and reinforce Lowe’s Core Behaviors and SMART customer service expectations.
Monitor and drive Market Delivery Associates to achieve key operational performance metrics.
Provide tools, resources, and knowledge of systems and Standard Operating Procedures (SOP) where appropriate.
Make confident decisions and escalate issues to leadership when necessary.
Identify and communicate barriers to operational processes or customer experience, and implement solutions as needed.
Build and maintain collaborative relationships with other teams and leaders.
Provide real-time training and feedback to Market Delivery Associates, including onboarding and overseeing the cross-training program.
Support XDT inventory management and provide feedback on shortages and overages.
Ensure safety and, when necessary, supervise and provide direction toward XDT performance in the absence of Market Delivery Supervisors.
Serve as a point of contact for warehousing and delivery teams to resolve customer issues, escalating when necessary.
Assist Market Delivery Supervisors (MDS/Coaches) with daily administration, task delegation, and general XDT functions.
Maintain a safe and secure work environment through daily safety reviews, hazard identification, keeping areas clean and organized, and monitoring potential theft or security risks.
Complete other duties as assigned.