XDT Market Supervisor
About The Position
As a Market Delivery Supervisor at Lowe's, you lead a market-based team and oversee delivery operations to ensure exceptional customer service and efficient supply chain performance. You manage, coach, and train Cross-Dock Terminal (XDT) associates; direct inventory flow, schedules, and daily tasks; and resolve customer escalations and same-day delivery issues. The role also involves monitoring performance and call metrics, improving processes, collaborating with third-party delivery providers and Lowe's operations teams, and supporting warehouse operations and associate engagement.
Requirements
- At least 5 years of supply chain leadership experience.
- High school diploma or GED.
Nice To Haves
- Bachelor's degree in Operations, Supply Chain, or a related field.
- The posting lists 2 years of supply chain leadership experience as a preferred qualification.
Responsibilities
- Oversee market-based delivery operations, performance management, and analysis of call metrics to identify process improvements.
- Interview, hire, and train associates on Home Delivery processes and systems.
- Motivate and manage associates, and create and promote daily schedules.
- Communicate with customers about escalated issues, lead problem-solving efforts, and improve delivery experiences.
- Audit the business, identify trends, solve problems, and collaborate with third-party delivery providers.
- Use the Warehouse Management System (WMS) for inventory reconciliation and audits.
- Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes.
- Work with third-party logistics providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
- Communicate delivery successes, opportunities, and recommended solutions regularly.
- Maintain dialogue with third-party logistics partners to address claims and complaints related to in-home customer delivery.
- Support warehouse operations, inventory management, and associate engagement.
Benefits
- Paid time off for vacation, holidays, sick time, and volunteer time, subject to role, tenure, and locality.
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program, including work/life services and no-cost counseling.
- Education support, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Associate discount and broader discount platform.
- Potential annual bonuses, employee stock purchase plan and/or deferred compensation plan, and grant awards, based on eligibility.
- Learning and development opportunities.
- Wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
