XDT Market Supervisor

Lowe's Home Centers•Syracuse, NY

About The Position

As a Market Delivery Supervisor at Lowe's, you lead a market-based team of Cross-Dock Terminal (XDT) associates to support efficient delivery operations and exceptional customer experiences. The role manages associate productivity, inventory flow, schedules, daily tasks, delivery performance, and escalated customer issues. You work with third-party delivery and logistics providers, Lowe's supply chain teams, distribution nodes, store operations, and warehouse associates to resolve problems, improve processes, and support operational excellence. The position also involves using the Warehouse Management System (WMS) to reconcile and audit inventory and fostering a positive, engaged team environment.

Requirements

At least 5 years of supply chain leadership experience.
High school diploma or GED.

Nice To Haves

Bachelor's degree in Operations, Supply Chain, or a related field.
2 years of supply chain leadership experience.

Responsibilities

Oversee a market-based team, delivery operations, performance management, and call-metric analysis to identify process improvements.
Interview, hire, train, coach, and motivate associates on Home Delivery processes and systems.
Create and promote daily associate schedules and manage daily tasks and productivity.
Communicate with customers about escalated issues, lead problem-solving efforts, and improve delivery experiences.
Solve problems, audit business operations, identify trends, and collaborate with third-party delivery providers.
Use the Warehouse Management System (WMS) for inventory reconciliation and audits.
Lead and influence others to achieve business results using knowledge of Home Delivery Operations and Call Center processes.
Coordinate with third-party logistics providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
Communicate delivery successes, opportunities, and recommended solutions regularly.
Maintain dialogue with third-party logistics vendor partners to resolve claims and complaints involving in-home customer deliveries.
Engage with warehouse teams to support associate engagement, inventory management, and warehouse operations.

Benefits

Paid time off for vacation, holidays, sick time, and volunteer time, subject to role, tenure, and locality.
Health, dental, and vision insurance.
Life and disability insurance.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe's associate discount and broader discount platform.
Potential annual bonuses, employee stock purchase plan enrollment, deferred compensation plan, and grant awards, subject to eligibility.
Learning and development opportunities.
Wellness programs.