XBRL Communication Manager

RESEARCH DATA GROUP INC•Salem, VA

12d•$44,000 - $46,000•Hybrid

About The Position

RDG is a financial reporting company serving clients worldwide, including officers and legal counsel of publicly traded companies that entrust the company with sensitive financial information for SEC compliance. The company is seeking a self-starting, motivated, driven, detail-oriented candidate who can work independently and collaboratively. No prior SEC filing experience is required; training is provided. The role provides customer-facing technical and filing support, with a focus on XBRL tagging, XBRL quality assurance, and EDGAR filings. The position is based at RDG’s Salem, Virginia location. The schedule is Monday through Friday, 10 a.m. to 7 p.m. ET, with weekends as needed. Work is in-office during training and the probationary period; a hybrid schedule may be possible after proficiency in work production is demonstrated. Local candidates only.

Requirements

A two- or four-year degree from an accredited college, university, or other recognized institution in business, communications, or a related field, or a mixture of relevant equivalent work experience.
Ability to work under tight deadlines in a fast-paced environment.
Attention to detail.
Excellent customer care and focus, including the ability to assess customer needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
Strong keyboard/touch-typing skills.
Strong computer skills in Word, Excel, and Outlook.
Willingness to embrace change and grow with a close-knit, highly dynamic company.
Ability to work additional hours and weekends during busy seasons.
Flexibility of hours to ensure coverage.
Ability to effectively prioritize a high volume of tasks based on urgency and changing needs.
Ability to draft clear, error-free client communications with precise grammar and professional phrasing.

Nice To Haves

Understanding of the SEC and corporate filing industry.

Responsibilities

Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
Maintain working knowledge of RDG services, particularly XBRL tagging, XBRL quality assurance, and EDGAR filings.
Respond quickly, professionally, and accurately to customer inquiries by email and phone.
Collaborate with other departments to resolve customer issues and ensure a positive customer experience.
Stay current on best practices through training provided by RDG.
Develop working knowledge of software related to job performance.
Represent RDG Filings in a courteous and professional manner.