IDS Communication Manager

RESEARCH DATA GROUP INC•Boise, ID

12d•$44,000 - $46,000•Hybrid

About The Position

RDG is a financial reporting company serving officers and legal counsel of publicly traded companies. The IDS Communication Manager provides customer support and helps resolve issues related to RDG’s services, with a focus on XBRL tagging, XBRL quality assurance, and EDGAR filings. The role requires communicating with customers by email and phone, collaborating across departments, and developing working knowledge of the relevant software and services. No prior SEC filing experience is necessary; training is provided. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Mountain Time, with weekends as needed and flexibility to ensure coverage. The position is in the office during training and the probationary period. A hybrid schedule may be possible after the employee demonstrates proficiency in work production. Local candidates only.

Requirements

A two-year or four-year degree from an accredited college, university, or other recognized institution in business, communications, or a related field, or a mixture of relevant equivalent work experience.
Ability to work under tight deadlines in a fast-paced environment.
Attention to detail.
Excellent customer care and focus, with the ability to assess customer needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
Strong keyboard and touch-typing skills.
Strong computer skills in Word, Excel, and Outlook.
Willingness to embrace change and grow with a close-knit, highly dynamic company.
Ability to work additional hours and weekends during busy seasons.
Flexibility of hours to ensure coverage.
Ability to effectively prioritize a high volume of tasks based on urgency and changing needs.
Ability to draft clear, error-free client communications with precise grammar and professional phrasing.

Nice To Haves

Understanding of the SEC and corporate filing industry.

Responsibilities

Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
Maintain working knowledge of RDG services, particularly XBRL tagging, XBRL quality assurance, and EDGAR filings.
Respond quickly, professionally, and accurately to customer inquiries by email and phone.
Collaborate with other departments to resolve customer issues and support a positive customer experience.
Stay current on best practices through training provided by RDG.
Develop working knowledge of software related to job performance.
Represent RDG Filings in a courteous and professional manner.