IDS Dispatcher

ECS Tech Inc•Sterling, VA

13d•$29 - $36•Onsite

About The Position

Everforth ECS is seeking an IDS (Intrusion Detection Systems) Dispatcher to work onsite at its Dulles, Virginia office. The position is contingent upon additional funding. This critical, entry-level role is part of the U.S. Postal Service security and alarm monitoring team and provides continuous 24/7 monitoring and emergency dispatch services for USPS hubs, outlets, offices, and distribution centers. The dispatcher monitors and logs centrally managed intrusion detection systems, monitors radio communications, handles emergency and non-emergency dispatching, reports incidents, and uses investigative databases. The USPS service operates 24 hours a day, 365 days a year. Candidates must be able to work nights, weekends, and holidays across three-day shifts. Candidates must be U.S. citizens and able to pass a USPIS Moderate Background Investigation (MBI), a stringent background check, and obtain an elevated USPS Public Trust clearance.

Requirements

U.S. citizenship.
Ability to pass a USPIS Moderate Background Investigation, stringent background check, and obtain an elevated USPS Public Trust clearance.
Strong computer and data-entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
Ability to type at least 45 words per minute.
Ability to effectively monitor radio communications and communicate clearly and concisely by telephone and radio.
Ability to read and comprehend English-language regulations, instructions, and training materials.
Fluent, clear spoken English.
Ability to write concise and accurate reports and proofread documentation for grammar, spelling, and punctuation.
Ability to remain professional under highly stressful situations.
Ability to sit for extended periods while monitoring multiple computer monitors.
Ability to hear ordinary telephone and radio conversations with either ear.
Ability to work nights, weekends, and holidays across three-day shifts.

Responsibilities

Monitor intrusion detection systems using automated alarm monitoring software.
Monitor biological detection systems and disseminate information.
Monitor radio communications and provide emergency and non-emergency dispatch services.
Initiate internal and external law enforcement responses based on defined criteria.
Manage and prioritize tasks from multiple simultaneous sources, including radio, telephone, and alarm monitoring software.
Accurately capture and document event information and maintain the accuracy of information in the alarm database.
Provide timely responses to requests for information.
Access and communicate intelligence data maintained in internal and external databases.
Query, enter, and update electronic records.
Write, proofread, and maintain concise, accurate event reports and documentation.
Provide professional, quality customer service to internal and external parties.