WRTW Sales Manager

Saks Fifth Avenue•New York, FL

7d•$85,808 - $107,260

About The Position

The Sales Manager drives sales and company objectives by developing the clienteling skills, selling behaviors, and performance of a high-performing team. Reporting to the Director, Selling Experience, the role maintains a visible presence on the selling floor to coach Style Advisors and, in select stores, Managers on connecting with clients, delivering exceptional service, and building lasting client relationships through regular outreach. The Sales Manager oversees onboarding, training, ongoing education, product knowledge, event and policy updates, and performance management for the selling team and its Managers. The role also fosters teamwork and addresses performance issues to help achieve store goals. The Sales Manager develops client relationships, grows repeat business and client spend, acquires new clients, and supports sales goals and store events. The role uses clienteling tools, social media, and other technology to personalize recommendations, extend service, and strengthen client connections. It also recruits and develops employees, executes events and experiences with store leadership and marketing partners, and adapts priorities to business needs.

Requirements

At least 3 years of management experience.
Proven success managing a selling and operations workforce and achieving results.
Strong interpersonal and collaboration skills.
Ability to work in a fast-paced environment where priorities vary.
Ability to organize and execute operational processes.
Ability to inspire others through thoughtful leadership.
Ability to develop solutions using research and critical thinking.
Ability to drive outcomes through objectives and measures and monitor progress and results.
Commitment to continual improvement and comfort with change and challenging conventions.
Proficiency with available technology, including clienteling tools, social media for social selling, and MS Office.
Flexibility to work evenings, weekends, and holidays as business needs require.

Responsibilities

Establish deep client relationships and drive repeat business to achieve sales and event goals.
Deliver memorable client experiences and plan appointments to maximize results, including opportunities involving clients’ networks.
Inform clients about in-store events and partner with the Store Director and Area Marketing Manager to identify top clients and execute events and experiences.
Analyze client spending patterns and identify opportunities to increase wallet share.
Acquire new clients through marketing tools, social media, referrals, networking, and other technology channels.
Use clienteling tools and shopping history to provide targeted recommendations and stay connected with clients.
Use technology to provide ongoing client service and stay informed about new merchandise deliveries to maximize selling potential.
Adjust priorities in response to business needs.
Recruit promptly to fill open roles and onboard and train new hires.
In select stores, coach and develop Managers to support sales and growth goals aligned with the company vision.
Coach Style Advisors in proactive outreach and building their personal brands as fashion authorities.
Coach Style Advisors on using social media to promote themselves and expand connections beyond their existing client base.
Lead continued education for Managers and Style Advisors, including product knowledge, client events and experiences, targeted selling, and clienteling.
Promote accountability through ongoing coaching on company policies and procedures and manage performance as needed.
Maintain a visible presence on the selling floor to coach and develop the selling team.
Foster teamwork and effectively manage performance issues.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Additional voluntary benefits, including critical illness, hospital, and accident insurance
Associate/employee discount
Career advancement opportunities
Healthy work/life balance culture