Wraparound Care Coordinator

One Hope United•Mount Vernon, IL

26d

About The Position

Under the assigned CCS supervisor, the Wraparound Care Coordinator provides community-based services to youth identified in the Illinois Pathways program. The role uses Systems of Care and Wraparound approaches to deliver family-focused, youth-guided, individualized, strengths-focused, and trauma-informed behavioral health services. The coordinator serves Pathways to Success-eligible youth at the CCS High-Fidelity Wraparound tier, with caseloads generally at a 10:1 ratio and up to 12 cases when there is an identified need and approval. The coordinator works with youth, families, and service providers to assess strengths and treatment needs, develop and monitor individualized Plans of Care and Crisis Prevention Plans, and coordinate Child and Family Team Meetings. The position also supports crisis response, access to community-based services, caregiver education, advocacy, and other program needs, following Wraparound fidelity requirements and applicable program policies.

Requirements

Bachelor’s degree from an accredited university in psychology, social work, counseling, education, or a similar-related field, or a master’s degree in a human service-related field.
Two years of experience coordinating care, including facilitating child and family team meetings and working directly with youth and families.
Valid driver’s license, acceptable driving record, and auto insurance coverage meeting OHU-required levels.
Ability to work varying hours, including evenings and weekends, to accommodate families’ needs.
Strong collaboration, relationship-building, and communication skills to resolve problems, achieve goals, and meet deliverables.
Resilience and creativity in engaging families and supports who are not engaged.
Time-management skills and ability to consistently meet deadlines.
Knowledge of Illinois child welfare systems, including local resources and service providers.
Experience working with diverse populations.
Attention to detail.
Proficient computer skills, including computer, keyboard, and Microsoft Windows.
Effective verbal and written communication skills and sufficient spoken and written English to obtain, provide, or exchange information.
Ability to exercise discretion and maintain confidentiality.
Ability to handle stress and effectively de-escalate crises.
Ability to write routine reports and correspondence.
Ability to solve practical problems and handle decisions in situations with limited standardization.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Ability to maintain mental and physical alertness and an appropriate level of energy.
Demonstrated analytical thinking and ability to make decisions independently.

Responsibilities

Provide community-based services to youth identified in the Pathways program and serve eligible youth at the CCS High-Fidelity Wraparound tier.
Use an evidence-informed, structured care-coordination approach that follows requirements for child and family engagement, individualized planning, strengths and natural supports, and fidelity monitoring.
Integrate services for youth and families and serve as a central communication point for service-delivery components.
Collaborate with youth and families to identify informal and formal supports and develop Plans of Care and Crisis Prevention Plans.
Complete strength-based assessments and required updates using the IM CANS to identify strengths and treatment needs.
Facilitate and coordinate Child and Family Team Meetings at policy-required intervals.
Coordinate with service providers to develop comprehensive Plans of Care and Crisis Prevention Plans.
Ensure planning and decision-making uphold the values, preferences, beliefs, culture, and identity of the child, family, and community.
Monitor progress toward care-plan goals and success indicators, discuss progress with clients, encourage feedback and ownership, and revise plans as needed.
Improve access to crisis supports and appropriate home- and community-based behavioral health services.
Help the team adjust the Plan of Care and Crisis Prevention Plan when needed and at required intervals.
Advocate for youth and families, including seeking services in the least restrictive setting possible.
Implement services intended to avoid unnecessary inpatient psychiatric hospitalization, residential treatment, and emergency-room use.
Provide active guidance and feedback during family contacts, crisis interventions, and other crisis-stability events.
Complete intakes as required by program needs.
Transport clients within program guidelines.
Provide training and education to caretakers where applicable.
Maintain high ethical standards consistent with professional affiliations and strengths-oriented practice.
Plan and administer therapeutic interventions when applicable.
Maintain comprehensive client files.
Provide crisis and follow-up support and, at times, respond to Mobile Crisis Services when the youth in crisis is currently receiving services.
Represent the agency at court hearings and attend required staffing meetings.
Adhere to the ARC evidence-based/informed program and Wraparound facilitation fidelity requirements.
Provide Family Support Program and Specialized Family Support Program services as needed.
Perform other related duties as assigned.

Benefits

Tuition assistance up to $2,500 per year.
Up to 4 weeks of paid vacation days, up to 6 paid personal days, up to 5 paid sick days annually, and a mental health day.
Medical, dental, and vision coverage.
403(b) retirement plan.
Flexible spending accounts and health savings account.
Agency-paid life and accidental death and dismemberment insurance up to $50,000 based on salary.
Voluntary supplemental plans for employees, spouses, and children.
Voluntary legal plans and pet insurance.
Agency-paid long-term and short-term disability.
Career ladders, professional development, and promotion opportunities.